As the world moves even more online due to the coronavirus pandemic, customers are connected and empowered like never before.
Customers want an immediate, personalized and consistent experience, no matter which channel they choose to engage with a brand.
Sprinklr helps brands meet the demands of todays customers by providing them with the insights they need to make every interaction matter.
Sprinklr is a Customer Experience Management (CXM) platform for modern enterprises with 2000+ employees helping the worlds most valuable enterprises make their customers happier.
Who We Are
Sprinklr is 1,700 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry.
At a time when consumers are connected and empowered like never before, Sprinklr is helping the worlds largest brands provide amazing experiences at every turn.
Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels.
We empower entire organizations to work together across marketing, advertising, research, commerce, and customer care to manage customer experience at scale.
Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonalds, Microsoft, P&G, and more than 50% of the Fortune 50.
What Are Your Responsibilities
Discover and realize ongoing success criteria for Sprinklr clients with the following:
Manage and optimize configuration of onboarded Sprinklr clients, to ensure their continued success with the Sprinklr platform
Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled
Maintain platform relevancy according to changes business needs
Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
Ensure that every client derives the most value possible from the Sprinklr platform
Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration
Who You Are & What Makes You Qualified
3-4+ years of experience in Enterprise Software deployment management and/or implementation
Excellent written and verbal communication skills
Strong technical background with advanced computer skills
Ability to work independently and as a member of a team
Demonstrate experience and a passion for the social media technology universe
Extremely strong communication and presentation skills
Ability to work effectively under tight deadlines and juggle several assignments simultaneously
Fluency in social media platforms and direct experience in working with or for social media management software is preferred
Passion for solving client challenges and commitment to client delight
4-year college degree
Why You’ll Love Sprinklr: We offer a flexible work environment, unlimited vacation, and generous pay and benefits packages.
While we have some amazing perks, at the end of the day, Sprinklrites are here for the opportunity to grow, learn, and affect the industry with incredible ingenuity.
#Sprinklrlife
We focus on our mission: We believe social technology is the future of customer-brand relations across all departments, and we seek to make each of those experiences excellent at every touchpoint.
This is how we all make the world more social together.
We invest in our people
– Sprinklrites passionately, genuinely care about seeing one another succeed in making an impact on the industry.
We pride ourselves on having an honest, open environment and a supportive culture where we can take risks together.
We believe in our product
– Sprinklr is the most complete enterprise social technology in the world, and we’re not just saying that Forrester Wave said it for us!
As such, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.
Employment Policy
Sprinklrs policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
Sprinklr, Inc.
participates in the E-Verify Program.
As a participating employer, Sprinklr, Inc.
will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employees Form I-9 to confirm work authorization.
Sprinklr, Inc.
follows all federal regulations including those set forth by The Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC).
The OSC enforces the anti-discrimination provision ( 274B) of the Immigration and Nationality Act (INA), 8 U.S.C.
1324b.
Disclaimer
Our careers site is only for individuals seeking a position with Sprinklr and its holdings companies.
Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications, or resumes, and any such submissions will be considered unsolicited.
Sprinklr does not accept unsolicited resumes or applications from agencies.
Please do not forward resumes to our job alias, Sprinklr employees, or any other company location.
Sprinklr is not responsible for any fees related to unsolicited resumes/applications.
Any offer (s) of employment are contingent upon a satisfactory background and criminal records check, which will be conducted in accordance with local legal regulations.
Why you’ll love Sprinklr: Were committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter.
At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care.
We offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.
We believe in our product: Sprinklr was built from the ground up to enable a brands digital transformation.
Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world.
At Sprinklr, we have many of the world’s largest brands as our clients, and our employees have the opportunity to work closely alongside them.
For the fifth consecutive year, Sprinklr has been named to the Forbes Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.
We were also named a 2020 Gartner Peer Insights Customers Choice for Social Marketing Management (https://www.gartner.com/reviews/customers-choice/social-marketing-management) .
And in 2019, Sprinklr was the only leader in the Forrester Research, Inc.
report, The Forrester Wave: Social Suites.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing.
We empower each Sprinklrite in the journey toward achieving their personal and professional best.
For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace.
We have continuous learning opportunities available with Audible for Business, Linkedin Learning, and more.
The Sprinklr Way (https://drive.google.com/file/d/1K4Ew4me9vA45eubIx7DhOjWK8C6xabsI/view)
EEO
– Our philosophy on inclusion: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others.
We value and celebrate our sense of belonging and fervently believe every employee matters, and should be respected, listened to, and have opportunities to contribute to the magic of Sprinklr!
We celebrate differences, and we seek to hear unique perspectives because it helps us all to learn.
We seek to understand.
We believe we are stronger when we belong because collectively, were more innovative, creative, and successful.
As we continue on our growth journey, we know that bringing together diverse talent leads to better company-wide innovation, improved financial results and better decision making.
Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, g