Accrete AI: Customer Success Manager

Office Headquarters: Lower Manhattan, NY – Three day in-office work policy Accrete is a fast-growing enterprise software company powered by decades of proprietary artificial intelligence development.

The founders combined their experience and patents four years ago to start Accrete, and we were off to the races.

Today our team is 90 members strong and we have delivered major solutions to name brand companies in music/entertainment, finance, collectibles and government.The Strategic Partnerships Manager is responsible for helping drive enterprise sales through distribution and channel partnerships in several industries as we expand our target positioning.

You will be supporting lead generation to address substantial demand for enterprise AI custom solutions for some of the most innovative companies in the world, and managing those relationships through the post-sales process.

As innovation is challenging, you will be expected to work diligently and creatively to deliver compelling value propositions for Accrete with each distribution and channel partner as well as effectively managing the post-sales relationships.There is not a high degree of technical knowledge required for this position.

This position lays the foundation for a successful enterprise partnerships sales career.

There is a path for major career growth within Accrete for the right candidate that is willing to work hard, learn, collaborate extensively with the team and toward the common goal of explosive sales growth.Your first 3-6 monthsLearn Accrete products, value propositions and messagingLearn the tools necessary to be successful: Salesforce, ZoomInfo, scripts, etc.

Build relationships with your Business Development, Sales and Product counterpartsManage a relationship with one of the largest investment banks in the world and more enterprise customers in the post-sales customer success processTake post-sales accounts through custom solution delivery and provide customer’s feedback to Product, Product Innovation to guide custom solution developmentLeverage any opportunity you can to learn the market and the business6-18 monthsContinue strengthening enterprise account relationships and creating new opportunities (ex.

cross sales and upsell opportunities)Take post-sales accounts through custom solution delivery and manage customer feedbackKnow what it takes to meet or exceed your goals and maintain the momentum to do soWork with mentors to set goals for yourself to gain consideration for promotionResponsibilitiesDrive achievement of incremental growth through managing and achieving quarterly goals, and product adoption goals Identify and sell new opportunities into our existing customer baseEnsure timely renewals and resolution of any customer challengesCollaborate internally across Product Management and other teams to bring the best of Accrete to our partners Collaborate externally with C-level executives, decision makers, and execution teams to bring new products to market to help our customers succeed and grow their businesses Create and execute on annual joint-business plans with our strategic partnersProvide insight from the customer, guiding internal Accrete teams on new valuable features about how to upsell and cross sell in the industry RequirementsU.S.

citizen or green card holder Bachelor’s degree or equivalent practical experience.

Preferably an MBA, though not required 7 10 years of experience working in product marketing management, highly consultative sales, operations and/or consulting in the technology industry Knowledge and experience of diverse sectors and demonstrated ability to quickly get up to speed on customer and industry-specific requirements and business priorities Experience in technology and emerging/early stage products Experience working in projects that involve API integrations and product designExcellent problem-solving, analytical skills and developed business judgmentProfessional distinction in thought leadership and innovationBenefitsFortune 500 level core benefits package: health, dental, vision, Rx, long-term disability, short-term disability, life insurance, 401(k)Company happy hours, team bonding with bowling, tennis, and morePerformance bonuses awarded on 12 month calendar anniversary dates (cash/equity)Healthy, but delicious snacks in the officeCustom workstations: Mac?

PC?

We’ll hook you up

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