About AXS
AXS is a company whose core values reflect a culture that celebrates individual differences, collective achievements, and respect of one another.
We start small and are never afraid to try (Be The Spark).
We believe open, honest, and proactive communication builds trust and empowers us to be our best (Make it Personal).
We handle our problems constructively and together (Be Real).
We go above and beyond to build something truly special and lasting (Bring Your ‘A’ Game).
Most importantly, we celebrate and communicate our success by recognizing each other across all teams and levels of our organization (Pat The Back).
Our culture is a representation of who we are now, and who we aspire to be in the future.
If you are looking for a fast-paced environment where collaboration, accountability and visibility enable you to make a difference every day, then AXS may be a perfect match.
AXS is seeking an Account Manager to join our team in Los Angeles.
The Account Manager is responsible for managing an exciting portfolio of assigned clients to ensure the timely and successful delivery of our solutions according to respective contracts, evolving industry trends and AXS business objectives.
What You’ll Do
Ensure AXS meets business objectives and contract requirements across assigned clients
Be the Market expert for AXS in all cities where assigned clients exist.
This requires proactive research and communication with clients
As the primary relationship holder with clients, ensure the highest levels of client satisfaction resulting in contract renewals.
Act as the Business Lead on client on-boarding within your markets
Actively work with other Music, Sports & Arena Division disciplines and AXS departments to ensure delivery of ticketing services for your clients according to contract and industry trends
Hold your clients accountable for their deliverables in the contract and protect AXS departments from unreasonable requests and damaging situations
Work closely with marketing, manage AXS brand activation in partnership with your clients
Proactively work with clients to generate new leads and recommendations for Business Development
Maintain and Report client health statistics to the Senior Account Manager and Director Account Management, ensuring that any issues with performance or client satisfaction are identified, escalated and or dealt with in a timely fashion.
Maintain a command of all AXS Products
Maintain a comprehensive knowledge of Client contract deliverables and business objectives
Communicate regularly with Clients to strengthen and grow your relationship, to anticipate their needs and be their go-to-resource
Serve as the lead point of contact for any and all matters specific to your clients’ markets
Build and maintain strong, long-lasting and “trusted advisor” relationship with senior client stakeholders
Understand, maintain and regularly report client health and business objective metrics
Perform or ensure clear communication of the progress of initiatives to internal and external stakeholders
Regularly evaluate ticketing service execution by AXS and the client to ensure contract Business Terms are being met
Identify and grow opportunities while engaging and mentoring other team members
Assist with high severity requests or issue escalations as needed
Advise and educate clients to ensure a complete understanding of all AXS products
Facilitate the sharing of best practices to all AXS clients
Support events in person to assist AXS clients and venues teams before and during events
Communicate product updates, new features and functionality to client base
Such duties as may be agreed upon between the Company and the Employee
Assist in developing and maintaining effective team work within the Music, Sports & Arena Divisions and other AXS departments
Promote the highest level of customer service and product execution
Continuously seek ways to improve personal, team, business and product performance
Ensure that you comply with all Health and Safety regulations and safe working practices
Ensure that all relevant information is communicated promptly and accurately, in a way that ensures that the information is received and easily understood
Ensure that all materials and resources are effectively and efficiently utilized to minimize waste and reduce costs
What to Bring
5+ years of account management in Ticketing or other Live Entertainment relevant experience
Knowledge of Las Vegas entertainment/casino and sports industry
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage and prioritize multiple projects at a time, while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Creative Problem Solving
Proficient in Microsoft Office including Word, Excel & Outlook
Ability to travel frequently within Las Angeles, to meet with clients and support events on a regular basis
Ability to work nights and/or weekends, to support events when scheduled
A passion for the live entertainment/sports industry
Nice to Have
Box Office experience
AXS ticketing system experience
Knowledge of FreshDesk, JIRA, Google Workspace, HubSpot, Slack, Looker, Zoom are considered an asset
Customer/Client support experience in a technology based business
Ability to learn new technology
More About AXS
AXS sells millions of tickets every year for 300+ clients in the US and Europe, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Kings and the Cleveland Cavaliers.
Headquartered in Downtown Los Angeles, California, we also work in wonderful offices throughout the US, the UK, and Europe.
At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.
We love what we do along with our fantastic culture, enviable perks, and comprehensive benefits.
To learn more about working at AXS, visit: https://solutions.axs.com/careers/
As COVID-19 cases rise across the U.S., we continue to look for ways to create a safer work environment for everyone and will now be requiring all full-time employees to be fully vaccinated against the virus by October 4, 2021.
Exceptions will be made for those with approved medical, disability or religious exemptions or unless prohibited by local law.