Our Account Manager is a resourceful and dependable solutions consultant.
Serving as the main point of contact for clients, they are the central hub of information that will own the start to finish, follow up and follow through on assigned accounts.
This encompasses campaign health, activation and performance of campaign activities including full comprehension of deal terms, IO’s, budgets, creative, reporting and billing.
This is a heavy customer support role with the goal to own their own book of business and be able to handle the day-to-day responsibilities, execution and growth strategy that follows.
Support will include effective communication of tactical executions, troubleshooting and collaborating with internal and external stakeholders to reach the best possible outcome, and sharing industry and audience trends.
Those successful in this role are independent learners, have solid project management experience, have high emotional intelligence and are comfortable managing a high volume of tasks.
Responsible for all media plan entry into Salesforce during pre and post-sales Create Media Plans and RFP Decks for new and existing business.
Works with cross-functional teams, to align on clients goals and actualize ideas into actionable campaign solutions for advertisers Own pre-sales plan pricing and inventory forecasting, for ad hoc scenarios will work with Senior AMs or Manager, Vendors and Delivery to understand pricing exceptions and internal costs to assess impact on rates Consistently monitors campaign health and asks for upsell and cross-sell opportunities on entire book; handle any and all ad-hoc requests in a timely, efficient manner Collaborates with cross-functional teams to carry out proposal development of RFPs, media plan sheets, gathering or developing content for decks Being primary point of contact for the customer on day-to-day account needs Project manage the launch process; review media plan, issue and gather assets needed, QA all incoming and outgoing deliverables, manage client expectations on timelines and reporting Manage all partner specific budget allocation, optimization, media partnership programs and added value details Troubleshoot tracking and discrepancy issues; follow up with internal support teams or third party partners to resolve Ensure accurate data entry and invoicing for goods & services, confirm final billable with client and vendors, issue invoices, process approval requests for credits and makegoods as needed.
Assist in training and onboarding of new team members Strong understanding of programmatic digital media advertising.
Required Qualifications
Bachelor’s Degree 1+ year of working in a client-facing role 1+ years of relevant advertising/marketing experience Previous digital media experience (programmatic preferred) Ad buying experience Ability to travel 15% overnight + 15% locally BO1
ACCSS is a team of converged media strategists, programmatic experts, and data scientists helping agencies, big and small, deliver converged media strategies, planning and execution for their brands and clients.
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