Account Manager (hybrid)
Job ID
59596
Posted
23-May-2022
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Research
Location(s)
Atlanta – Georgia – United States of America, Austin – Texas – United States of America, Boston – Massachusetts – United States of America, Dallas – Texas – United States of America, Houston – Texas – United States of America, Los Angeles – California – United States of America, Miami – Florida – United States of America, New York City – New York – United States of America, Phoenix – Arizona – United States of America, San Francisco – California – United States of America, Washington – District of Columbia – United States of America, Washington, D.C. – District of Columbia – United States of America
Summary
At Econometric Advisors (EA), we develop datasets, models, and software that provide historical perspectives and expert forward-looking outlooks on commercial real estate performance. Our subscription-based platform provides unmatched intelligence and differentiated access to market rent and cap rate analytics that power the industrys forward-thinking ideas. EAs suite of interactive tools gives top investors and occupiers access to clearer insights on market behaviors to inform their biggest real estate investment decisions. This pursuit has been a priority at CBRE for 30+ years and we need your help in supporting and developing the next generation of clients and members.
We are looking for an Account Executive to develop, maintain and grow our commercial relationships with accounts. In this role, you are the main point of contact for both executive level relationships and key influencers for your client accounts. You will serve as a trusted advisor to assist and guide the customer in achieving their desired business outcomes. You will engage the account to address commercial challenges and navigate required business level change management to successfully adopt EA solutions. You will act as a resource for accounts desiring to make connections across the larger CBRE enterprise. You will manage relationships, drive engagement, handle renewals, and identify upsell opportunities for your book of clients. This is a cross-functional role that partners closely with thought leadership and product management to advocate for and serve the client base. You will be expected to be professionally competent in sales, account development, and client success.
The successful candidate will also be a critical thinker, creative, collaborative, and resourceful-someone who will thrive in a highly dynamic, fast-paced environment. Previous experience in a commercial real estate, financial services or research organizations is a plus.
Key Responsibilities
Work with and develop deeper client relationships to understand their business, industry, and goals.
Serve as the clients point of contact for relationship management, account escalations, migrations, onboarding, and coordination with EA internal teams.
Serve as the clients advocate for product related questions and coordinate resources to ensure responsiveness.
Meet retention quotas by engaging with clients in a meaningful, visible, and goal-aligned manner.
Use Salesforce and Account Management tools to operate efficiently, identify opportunities, and develop strategies for retention.
Submit feature and product requests that align to the clients need and work with EAs Product team.
Own the account mapping process and coordinate meetings. These will include, both scheduled (e.g., quarterly business reviews, and executive syncs) and meetings as needed.
Prepares and presents reports on activity to leadership on an as needed basis.
No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.
Performs other duties as assigned.
Qualifications
Bachelor’s degree (BA/BS) from four-year college or university and 4+ years of relevant account management experience.
Proven record of meeting revenue-based quotas for retention and expansion.
Ability to comprehend, analyze, and interpret documents.
Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
Knowledge of financial and real estate private equity concepts or curiosity to learn about the private capital markets and technology innovation in the industry.
Experience managing projects with competing priorities, staying organized and following through on commitments.
Experience in high-intensity sales environment, the real estate industry AND/OR selling SaaS products A PLUS.
CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)