At 24 Hour Home Care, our vision is to be admired for our people, passion, and performance.
As a trusted and innovative in-home care company, 24 Hour Home Care provides high-quality, customized caregiving services to seniors and children/adults with developmental & intellectual disabilities.
With many local and national prestigious awards, including INC 5000 list of America’s Fastest-Growing Companies for 8 consecutive years & Fortune’s Best Places to Work in 2020, it’s an exciting time to join Team24 Here you have the opportunity to impact the lives of others while working with a team of highly motivated individuals.We are hiring for an Account Manager/Staffing Manager on our Senior Care Operations team in our El Segundo office (HQ).
This is a hybrid position requiring 2 days in office and 3 days remote.RESPONSIBILITIES:Manage the fulfillment of Client schedules by matching their specific needs to active caregivers on your roster utilizing staffing management software for assignments, tasks, and documentationEnsure 24 Hour Home Care clients are happy and loyal with serviceEnsure Caregivers see 24 Hour Home Care as their home care employer of choice, including acting as a supervisory role and providing Caregivers with constant coaching and feedback so they can continue to provide the best care to 24 Hour Home Care clientsWorking collaboratively with team members from other departments to triage escalations and strategyBuilding meaningful relationships with Clients and CaregiversMonitor and drive department KPIs to achieve office-specific goalsConduct Caregiver Annual Evaluations Performance ReviewsInnovating how the Operations team can operate most efficiently on an ongoing basis, including supporting development of standard operation procedures for service fulfillmentTO SUCCEED, YOU NEED:The ability to fulfill all daily open shifts including new client referrals with urgent startsAbility to clearly illustrate the territory recruiting trends and provide solutions as it pertains to ensuring clients are not left without a caregiverAbility to prioritize competing priorities with strong time management skills in a fast-paced environmentExperience in a high-volume fulfillment environment a mustExperience in service-oriented and logistics roles with a focus on meeting Client needsProven history of active listening and follow-through on promised actionsAn appreciation for details that helps you navigate daily responsibilities, including resolving issues, continuous improvement, and order managementExcel in driving performance and someone who is hungry to grow the businessFriendly, clear, and professional phone and email etiquetteExcellent interpersonal skills as you work across departmentsQUALIFICATIONS:1-4 years account management experienceStaffing, logistics, and fulfillment operations experienceThis role does not have any direct reports but is expected to deliver coaching, feedback, and corrective action to caregivers wherever appropriateCustomer Service experienceProficiency with Microsoft Office (Word, Outlook, Excel, etc.)Proven history of meeting goals, on a consistent basisWorking knowledge of supply and demand in the home care industryExposure to territory research, analysis, and strategyParticipate in cross-training and continuous skill development and sharing of best staffing practices cross-departmentallyBENEFITS & PERKS:4 days of paid volunteer time offYour birthday day off plus PTO, holidays, and floating holidaysProfessional development reimbursement programFun team building events & virtual activitiesFitness reimbursement & access to wellness programs (e.G.
Calm app)Medical, Dental, Vision, FSA, pet insurance & moreWhat have we done in response to COVID-19?
24 Hour Home Care has stayed committed to being part of the solution continuing our business and looking for innovative ways to support our clients, partners, employees, and communities as we weather the storm together.
Plus, we’ve reinvented the ways in which we recognize, celebrate, and connect with each other and our purpose to keep our culture strong – as it’s our secret sauce24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.
Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.