:The Manager of Operations will provide oversight of all contracted services across multiple sites within a geographic region.
The Manager of Operations will be responsible to build strong client partnerships and drive operational excellence to ensure those sites within the region are meeting or exceeding client expectations.Ideal candidates will possess a positive, can-do attitude and have a passion for helping others be successful.
You have a good understanding of the facilities and general knowledge about what it takes to properly maintain and clean them.
In this role, you will partner and consult with the local operations team, the national team, and the client to drive win-win solutions.
Successful candidates will bring a customer focused mindset as well as possess strong business and financial acumen skills.
You will also provide support, direction and coaching to the project managers at each location.Essential FunctionsFacilities maintenance & janitorial vendor management.Possess deep knowledge of the operation at each site (contract, scope of work, building type, client nuances, local market conditions)Be responsible for the delivery and execution of all contracted janitorial services within the regionBuild long-term sustainable partnerships with the client at each locationConsistently travel to and visit each site within the region and participate in frequent, regular onsite meetings with the clientEffectively address all client related communications in real time with a sense of urgency (emails, phone calls, requests)Properly escalate issues that could impact local or national perceptions of ABM as a preferred facility services providerReview financial performance regularly to forecast spend and course correct when necessaryEnsure cost control levers and metrics are in place to proactively monitor overall spend to monthly budgetWork directly with client and internal teams to ensure billing and collections are processed in a timely mannerNegotiate modifications to compensation or staffing plans based on site specific needs, market conditions and client driven initiativesPrepare and develop financial and operational reports weekly and monthlyWork closely with project managers to develop their operational knowledge and management capabilitiesMake sure all onsite employees have clear job assignments, roles, and responsibilitiesDevelop site specific performance standards and ensure portfolio wide standards are being metProactively create consistent and effective operational processes and see them through to implementationEnsure all sites are properly documenting employee onboarding, badging, safety, job training and performance management issuesDrive and promote a strong safety culture; reinforce ABM and client safety programsEnsure each site is conducting formal quality checks and inspections according to planContinuously monitor the overall performance of each site and make appropriate changes to improve performanceUp-sell additional services and tag jobs above and beyond contractual agreementsPartner with local and national 3rd party vendors and suppliers for onsite material, supplies and equipment (ordering, pricing, repair, testing out new products)Understand and comply with ABM policies and proceduresJob duties may be modified at any timeMinimum RequirementsBachelor’s degree preferred or equivalent military experienceExperience with facilities maintenance & janitorial vendor managementMinimum of 5-7 years of management experienceMinimum of 5-7 years in facility services or building management (multi-site locations preferred)Experience in warehouse, distribution center or manufacturing environments is a plusPrevious custodial experience desiredAble to travel by car weekly to sites within regionExtended travel outside of region (10%)Excellent organizational skills and attention to detailProficient in Microsoft OfficeMust have working knowledge of OSHA safety standards and regulationsMust maintain a valid State issued driver’s licenseCategory: Administration, Operations, SupervisoryABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300 offices deployed throughout the United States and various international locations.
ABM’s comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial,landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions.
Founded in 1909, ABM provides custom facility solutions in urban, suburban, and rural areas to properties of all sizes — from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.ABM is an EOE/AA (M/F/Vet/Disability/Gender Identity/Sexual Orientation)