A Place Called Home has a great opportunity for a passionate and dedicated Assistant Manager of Development Operations to utilize their skillset and implement creative ways to support the mission and vision of the organization while making a difference in the community.
ABOUT USA Place Called Home is a dynamic, non-profit youth and community center in South Central Los Angeles.
APCH provides educational programs, counseling, mentoring, music, dance and art classes, fitness and health and wellness opportunities.
As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world around them.
Our goal is to increase the likelihood that youth will stay in school, pursue higher education, attain viable jobs, and become active community members capable of making positive change in the world in which they live.Our mission is to serve youth and families directly and the optimal way to do that is in person.
The majority of our positions require employees to work onsite at our facilities.
We will always comply with or exceed government and public health safety mandates.
Our priorities and policies to protect the safety and health of our staff and members may require special protocols on our campus and/or may require us to work remotely on a temporary basis.
APCH COVID-19 Vaccination PolicyA Place Called Home will be mandating COVID-19 vaccines for our staff.
Consistent with our mission and values, and the duty to provide and maintain a workplace free of recognized hazards, A Place Called Home (“APCH”) has adopted this policy to safeguard the health and well-being of our staff and our families, members and their families, volunteers, vendors, and others who spend time on our campus, and the community, from the risks associated with COVID-19.
All new hires must provide proof of their first dose of the vaccine on the first day of employment, if not fully vaccinated, and will have 30 days from their date of hire to complete their COVID-19 vaccination and submit proof of completion to the organization’s HR department.
How To Apply:After setting up your account, please ensure to fully complete the application in order to be considered.
The application will be considered complete, once you have submitted your resume, cover letter and have signed the application.https://www.Paycomonline.Net/v4/ats/web.Php/jobs?clientkey=EC0897526493DC96E79F1D7A7FB8D485 Our commitment to our staff wellness, development and experience:A Place Called Home is committed to supporting our hard working staff by creating a work environment that builds relationships, careers and experiences through collaboration and transparent communication.
We don’t just talk the talk but we walk the walk.
Below are just some ways in which we support our staff:Health and WellnessHMO & PPO Medical and Dental Plans with APCH covering the majority of the group costs25K Basic & Accidental Life Insurance-no cost to the employeeFSA, DFSA and Supplemental Insurance to support your out of pocket costs401K Retirement Plan with employer matchGenerous Time-off: Paid winter break, 2 wellness days, 13 holidays, 2 weeks+ vacation, 88 hours for sick days, Incentive time off opportunitiesAssistance and funds for emergenciesEmployee Assistance program to support your work life balanceProfessional DevelopmentGallup’s Strengths Assessment for all employeesQuarterly Employee TrainingSpecialized Manager TrainingLeadership Training through our Leaders In Training Program (LIT)Professional development support and financial assistanceCPR & First Aid Training certificationCollaborationEmployee Engagement Committees: employee recognition, new hire experience, supporting community organizations, creating fun staff events, justice, equity, diversity & inclusion and wellness.Monthly Employee Acknowledgment by Colleagues and SupervisorsEmployee Portal Staff Communication & Resources available at any timeTouchPoint-Monthly all staff meetings Job Title: Assistant Manager, Development OperationsDepartment: DevelopmentReports to: Associate Director of DevelopmentFLSA Status/Hours: Non-Exempt/Full Time SummaryUnder the direction of the Associate Director of Development, the Assistant Manager of Development Operations serves as lead database administrator, maintains contributor records, tracks reporting requirements, and coordinates critical donor stewardship activities.
This is a hybrid role that combines in-person work at the APCH Center with remote work.
While APCH is pleased to offer flexible scheduling, our expectation is that the individual in this role will be fully present during regular business hours even when working remotely, participatory in special evening and weekend engagements and on-site at our vibrant campus as required.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe Assistant Manager will perform the following duties and meet the following expectations:Development Operations, Gift Management and Database Administration:Oversees APCH’s donation processing procedures and protocols to ensure fidelity across department and organization; Processes all monetary donor and donation information and related documents accurately and in a timely fashion in accordance with department procedures; Serves as Salesforce administrator, ensuring database accuracy and performing ongoing maintenance of campaigns and donor/donation records on a contemporaneous basis; creates and maintains accurate dashboards and data reports; Ensures the timely acknowledgment of all gifts, in coordination with the Development Coordinator and Associate Director; Manages and generates accurate mailing lists for development events, appeals and other solicitations; Producesaccurate financial and gift reports from Salesforce; administers gift acceptance, batching and monthly revenue reconciliations with Accounting; Manages and produces all board, funder and internal reports from Salesforce with absolute accuracy; maintains a calendar ofreporting deadlines and serves as project manager on all cross-departmental data collection and reviewWith oversight from the Associate Director, manage back office systems and procedures including mail processing, coordinating as appropriate with the agency’s Operations team; maintain complete and accurate digital and physical files for the Department; Process invoice requests and purchases on behalf of departmentProvide professional and courteous customer/donor support; direct requests to the appropriate individuals and departments, and follow up to ensure requests are fulfilledWork with Associate Director to ensure timely and appropriate donor stewardship, including but not limited to assisting with stewardship events and special recognition (e.G., garden bouquets or other gifts), in alignment with established stewardship levels and protocols; Support the all-hands production of annual APCH fundraising events; provide back office support for events including financial tracking, reporting and other tasks as required; serve as an ambassador of the agency at events; Manage department volunteers and interns as assigned; Maintaingeneral organization of department at all times; Provide periodic administrative support for the department; Other duties as assigned.QualificationsThe ideal Assistant Manager of Development Operations will be an individual who carries high personal and professional standards, is high energy by nature, and enjoys partnering with others to achieve successful outcomes.
To be successful in this role the Assistant Manager will focus on achieving excellence of service and performance in the five core competencies identified by the agency: integrity & trust, adaptability, accountability, learning and development and compassion.
As the Assistant Manager of Development Operations, they will be expected to excel in the five Development competencies of: internal & external collaboration,communication, prioritizing & planning, analytical thinking and work quality & innovation.The candidate will embrace the APCH culture of a learning organization and strive to constantly improve upon systems and services for the benefit of our employees and our constituents; and will be demonstrably committed to their own ongoing personal and professional development.
Our culture encourages individuals to speak up, we respect diversity of thought, and we look to our staff to be candid with concerns and constructive suggestions.
Together, we can continue to take APCH to even higher levels of excellence and service to the community.
Technical and Performance SkillsExcellent Oral and Written Communication SkillsProfessionalismCustomer ServiceTime ManagementAbility to MultitaskFlexibilityMission-DrivenDedicated to ExcellenceDetail-OrientedStrong Organizational SkillsStrong Microsoft Office Skills, including Excel Education/Training/ExperienceDegree: Bachelor’s degree or equivalent experienceExperience working with donor databases required; Salesforce experience strongly preferredMinimum of 2 years of related experience in areas of gift processing and acknowledgement Physical and Mental DemandsAble to work in a dynamic and high noise level environment typical of a youth centerWalking, standing required on daily basisSitting and use of hands/vision for computer work for extended periods of timeLift up to 25 pounds occasionallyAble to communicate and convey accurate information Additional InformationAble to work well with diverse populations of employees and clientsAble to work some evenings and/or weekends for department and/or agency eventsSolution-oriented team player who both promotes and practices a growth mindsetProvides exemplary customer service and welcoming hospitalityFlexible, team player with a strong work ethic A Place Called Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including but not limited to pregnancy), gender expression, gender identity or sexual orientation, military and veteran status, medical condition, ancestry, marital status, citizenship national origin, age, physical and/or mental disability or genetics.
In addition to federal law requirements, A Place Called Home complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Background screening required.