IT ManagerThe Information Technology Manager directly oversees the Technology help desk, technicians, system administrators, and engineering consulting teams that serve our diverse client base.
A combination of manager, account supervisor, business driver, cheerleader, and customer service expert, this full-time onsite role requires a broad collection of skills as well as specific industry expertise.About us: 3GC is a new type of Technology Services and MSP Company designed and led by former CIO’s, helping companies streamline their operations in an ever-changing technology ecosystem.
We’re a team of builders.
As a fully remote company, we have a strong culture of extreme ownership and co-elevating with your co-workers.
We strive to maintain a flat organization focused on helping our team members grow in their experience and skill-sets together.Responsibilities: Take complete ownership of the technology team and partner with the account managers to provide excellent client servicesPlay an active role in proactive and reactive client management and issue resolutionWork closely with the executive team to ensure all engineers are operating at optimal capacity and adequately servicing the entire client baseOversight of service delivery projects, including equipment deployment, software releases, email migrations, etc.Develop, maintain, support, and optimize key functional areas to remove barriers hindering the team’s overall performanceEnsure the oversight, organization, and motivation of all members of the Technical Operations teamLead by example, challenge functional status quo, manage and develop processes to document client issues, leverage trends and impact analyses in the overall service enhancementManage all aspects for the tier 1 and tier 2 organizational response of the Technical Operation CentersBuild, develop, and lead remote and onsite team of technical Operations resourcesInvestigate methods and procedures to better monitor our network and respond to issuesProvide executive-level reporting to inform decision makingBe the bridge between MSP partners for tier 1 and 2 support and our clients.
Serving as the outsourced IT manager to help with escalations and troubleshooting.Escalation point to carrier and cloud partners we help implement and support for clients.Identifies staffing needs and works with the recruitment team to pursue targetsMaintains familiarity with current and upcoming IT equipment, services, and other developmentsPerform root cause analysis of infrastructure problems and develop resolution and prevention plansRequirements: Expert knowledge of IT best practices, policies, and regulationsA clear understanding of client/server technology and network architectureUnderstanding of a wide range of technologies covering Microsoft platforms, Cloud, email management, virtualization, shared storage, disaster recovery, remote access, and moreSolid understanding of cloud deployment and operationsKnowledge and significant experience with designing and implementing metrics and measurements8+ years of IT service experience5+ years of IT supervisory experienceStrong analytical skills, proven functional and technical analysis skills, professional client interaction.Service awareness of all organization key IT services for which support is being providedStrong teamwork, customer service, and interpersonal skillsGood communication, including writing, speaking, and active listening.
Ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environmentStrong problem-solving and critical thinking skillsAbility to make sound decisions and solve complex business and technical issues.
Advanced leadership and conflict management skillsSkill in strategic planning with an ability to think aheadSkill in leading people and getting results with a strong client orientationExcellent attention to detailProven success in leading a team and developing staffGreat project management skills, including organization, planning, time management, and prioritizationWilling to work on-site in Sacramento, CAJob Type: Full-timePay: $100,000.00 $130,000.00 per yearSchedule:8 hour shiftWork Remotely:No