About The Role
This role will join DoorDash?s rapidly growing Dasher (driver) Growth team to hit our lofty acquisition and conversion goals, both at the market-level, and at the global company-level. You will support product testing, running insight studies,diagnosing outages, and improving systems to manage the Dasher onboarding product.
The ideal candidate will have a proven track record of using data to solve problems, and experience building user onboarding systems through product and operations. You are both experienced in and excited about testing and developing best-in-class products. You think creatively and analytically, and can work collaboratively across the organization with people at all levels, from C-level execs to associates. Lastly, you must be able to thrive in a fast-paced environment with a ?roll up your sleeves? attitude and entrepreneurial spirit.
You?re Excited About This Opportunity Because You Will?
- Drive and execute product launches, releases, and beta programs in conjunction with product, product marketing, support, customer enablement, and internal enablement, among others.
- Analyze performance for product testing and aggregate user insights to inform product roadmap and strategy.
- Develop and maintain the core systems, tools, and processes used to release new products.
- Own product release readiness, ensuring Dasher-facing teams have the necessary resources and information to support the rollout.
- Work cross-functionally to diagnose and resolve any day-to-day product issues.
- Build systems and processes to proactively identify trend breaks in onboarding conversion key performance metrics.
You Have
We?re excited about you because?
- 2+ years of product operations, product management, or program management, with at least 1 year in a product operations role in a software company
- Experience implementing testing frameworks then developing scalable processes tied to business objectives
- Ability to synthesize data, make data-driven decisions and balance quantitative measurement with an intuition-driven bias to action. Excel necessary, SQL & dashboarding experience is a plus
- Proven ability to prioritize and execute tasks in a fast-paced environment, with a strong bias to action
- Creativity – you enjoy tackling unsolved problems and finding creative solutions with limited resources
- Attention to detail – you love to manage complex projects without making mistakes or missing deadlines, and you analyze campaign results at the most granular level
- Highly quantitative mindset – you get excited when insights jump out of the data
- Strategic and business forward thinking – you find trends in your data and look for the ?so what?
- Collaborative approach – you love working with a team and both learning from & teaching others
- Fun – you enjoy what you do and love to have fun!
Why You?ll Love Working at DoorDash
We are leaders ? Leadership is not limited to our management team. It?s something everyone at DoorDash embraces and embodies.
We are operators ? We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
We are learners ? Everyone here is continually learning on the job, no matter if we?ve been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
We are one team ? The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users?from Dashers to Merchants to Customers.
We’re committed to supporting employees? happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We?re committed to growing and empowering a more inclusive community within our company, industry, and cities. That?s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on ?protected categories,? we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce ? people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
If you need any accommodations, please inform your recruiting contact upon initial connection.