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WCU Wescom Central Credit Union: Contact Center Representative I

WCU Wescom Central Credit Union

This is a Full-time position in Los Angeles, CA posted November 14, 2020.

POSITION SUMMARY: Wescom Credit Union is looking for customer service representatives to work in our call center (Member Service Center).

We have multiple openings in Pasadena and Anaheim.

Assists members in establishing memberships, share accounts and related products and services through multiple communication channels, completing necessary documents and performing data entry of records in compliance with audit requirements.

Communication channels include, but are not limited to telephone, chat, email and/or mobile devices.

Performs transaction processing for members and frequently serves as the initial point of contact between the Credit Union and the members.

Promotes optimal member engagement by providing specific,