VICTIM SERVICES REPRESENTATIVE I Print (http://agency.governmentjobs.com/lacounty/job_bulletin.cfm?jobID=2844747&sharedWindow=0) Apply VICTIM SERVICES REPRESENTATIVE I Salary$38,899.68 – $52,275.36 AnnuallyLocationLos Angeles County, CAJob TypeFull timeDepartmentDISTRICT ATTORNEYJob NumberA1565FClosingContinuous+ Description + Benefits + Questions Position/Program InformationLOS ANGELES COUNTY DISTRICT ATTORNEY’S OFFICEWith more than 10 million residents, Los Angeles County is the most populous county in the nation. As the largest employer in Southern California, over 112,000 employees in more than 36 Departments provide vital public services as diverse as law enforcement, property assessment, public health protection, water conservation, cultural activities, and many more.When to ApplyApplications will be accepted beginning Monday, March 22, 2021 at 8:00 a.m. (PDT) and will remain open continuously. When the needs of the department are met, the application period may close without prior notice.Who we areWe are the Los Angeles County District Attorney’s Office, the largest prosecutorial office in the nation. Our office is comprised of nearly 1,000 attorneys, 300 investigators, and 800 support staff. The Los Angeles County District Attorney’s Office will advance an effective, ethical, and racially equitable system of justice that protects the community, restores victims of crime, and honors the rights of the accused. The Bureau of Victim Services provides essential support to crime victims and witnesses in Los Angeles County. Our Victim Services Representatives provide an array of services such as crisis intervention, emergency assistance, counseling referrals, and court escort and orientation, to help victims become survivors.Who we are looking forWe are looking for individuals with a passion for advocacy and strong empathy for others’ experiences. Some aspects of this job are emotionally and mentally challenging. Our ideal candidate is someone who has developed effective coping and self-care skills that allow them to maintain their emotional wellbeing in their day-to-day interactions with victims and survivors of crime.Essential Job FunctionsBe a voice for those in needAs a Victim Services Representative (VSR) you will have the opportunity to advocate for and make a difference in people’s lives. You will receive continuous specialized training to assist children and elderly victims; victims with disabilities; and survivors of domestic violence, sexual assault, gang violence, homicide, and human trafficking. As part of your training, you will visit the County Coroner’s Office; learn about the effects of mass victimization, crisis, and casualties; and closely interact with distraught families of victims and/or survivors of crime(s). You will work directly with victims and witnesses who have experienced physical, emotional, and psychological trauma related to various crimes. Additionally, you may discuss the details and be exposed to images and/or scenes related to traumatic crimes.When working with these victims and survivors, you will assist them in obtaining various government mandated services, and determine reimbursement eligibility for crime-related financial losses through the California Victim Compensation Board. In some cases our VSRs utilize professionally trained dogs to serve as companions to victims and witnesses, most of them children, when testifying during trials.The VSR I position is typically a one-year training position. After one year, you will have an opportunity to promote to the Victim Services Representative II position.For a detailed description of the duties and responsibilities of this job click here (https://da.lacounty.gov/sites/default/files/employment/VSRIJobDescription_0.pdf) .RequirementsWe are looking for dedicated and caring individuals who have either:+ Two years of experience working in a public or private community services agency providing clients with information about programs and services, obtaining personal information, and assisting them in preparing and completing applications for these services. -OR-+ Completed 60 semester or 90 quarter units or more in an accredited college or university with at least 3 courses in fields related to social work.In addition to the requirements listed above, the ideal candidate will possess training and/or experience in the following areas:+ A Bachelor’s degree or higher from an accredited college or university in a field (i.e., Social Work, Psychology, Criminal Justice, Child Development, or Human Services) closely related to the position.+ Experience working closely with crime victims, witnesses, and/or survivors who have experienced physical, emotional, or psychological trauma (e.g., physical and sexual assault, domestic violence, murder, and child abuse).+ Experience working closely with law enforcement and/or the legal system.To receive credit for your education, we need you to submit documentation along with your application or within 15 calendar days from the date of application. For a detailed description of acceptable documents and submission instructions, please click here (https://da.lacounty.gov/sites/default/files/employment/VSRIDocumentation_0.pdf) .If you served in the military and were honorably discharged, you may qualify for Veteran’s Credit. To receive this credit, please include a copy of your DD214 form for our review.License:A valid California Class C Driver License or the ability to use an alternate method of transportation is required to perform job-related essential functions.Physical Expectations:This job requires light physical effort which may include considerable walking, occasional light lifting to a 10-pound limit, and some bending, stooping, or squatting.Additional InformationOur assessment process consists of:Part I: An online multiple choice test weighted at 35%, assessing the following competencies: Customer Focus, Learning Potential, Responsibility, and Working with Information.Only those candidates that achieve a passing score of 70% or higher on Part I will advance to Part II.Part II: An evaluation of Training and Experience (T&E) weighted 30%, which will be scored based on the information you provide on the Los Angeles County Online Employment Application form, Supplemental Questionnaire, and other supporting documents submitted at the time of filing.Part III: A Digital Video Interview weighted 35%, assessing computer skills, public speaking and oral communication skills, and stress management.Candidates must meet the Selection Requirements and receive a passing score of 70% or higher on each weighted part (multiple choice assessment, T&E, and Digital Video Interview) to be placed on the eligible register. Final results will be sent via email. Test scores will not be given over the phone.Once this assessment is completed, you will not be able to review the written assessment or the Digital Video Interview questions per Civil Service Rule 7.19.Eligibility InformationApplications will be processed on an as-received basis and promulgated to the eligible register accordingly.The names of candidates receiving a passing score in the examination will be placed on the eligible register in the order of their score group for a period of 12 months following the date of promulgation. No person may compete in this examination more than once every 12 months.How to Apply Submit an application through the “Apply” link at the top of the opportunity notice. Since all of our notifications will be sent via email, it is important that you add info@governmentjobs.com, no-reply@governmentjobs.com, talentcentral@shl.com, no-reply@proctoru.com, donot-reply@amcatmail.com, karamirez@da.lacounty.gov, and exams@da.lacounty.gov to your list of approved senders to prevent email notifications from being filtered as spam/junk/cluttered mail.Applicants have the ability to opt out of emails from Los Angeles County. If you unsubscribe, you will not receive any email notifications from any examination for which you apply with Los Angeles County.Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.Vacancy InformationThe eligible register for this examination will be used to fill vacancies in the District Attorney’s Office, Bureau of Victim Services.If you need an accommodation in order to participate in this examination due to a disability, please contact our ADA coordinator at (213) 257-2700, or via email at exams@da.lacounty.gov, at least five days before your scheduled interview.Qualifying Background Check: Due to the nature of the assignment, all positions in the District Attorney’s Office are subject to a thorough background check before final appointment is made.For detailed background information as it pertains to the District Attorney’s Office, please click here (https://da.lacounty.gov/sites/default/files/employment/VSRIBackground_0.pdf) .Questions? Please Contact Us:Exam Number: A1565FDepartment Contact Name: Chanel TaveraDepartment Contact Phone: (213) 257-2700Department Contact Email: exams@da.lacounty.gov ADA Coordinator Phone: (213) 257-2700California Relay Services Phone: (800) 735-2922Teletype Phone: (800) 735-2929For detailed information, please click here (http://hr.lacounty.gov/benefits/) 01 This Supplemental Questionnaire is to be completed by all applicants for the Victim Services Representative (VSR) I examination. This Supplemental Questionnaire requires you to document specific work experience that pertains to the knowledge, skills, and abilities identified as important to successfully perform the job duties of a VSR I. The information you provide will be scored on a point system that reflects its relative importance to the job. It is your sole responsibility to complete this questionnaire thoroughly and accurately. Comments such as “see resume or application” will not be considered as a response. Vague or incomplete entries will not be awarded credit.Making false statements on this form may cause you to be disqualified from this examination. You may be asked to demonstrate your experience during a hiring interview. Falsification of any information may result in disqualification or rescission of appointment.+ I have read and understand the above instructions. 02 As a VSR, you will be required to work directly with victims and witnesses who have experienced physical, emotional, and psychological trauma related to various crimes (e.g. physical and sexual assault, domestic violence, murder, and child abuse). You may discuss the details and be exposed to images and/or scenes related to traumatic crimes. Do you understand this requirement of this job? + Yes+ No 03 Are you willing and able to work closely and professionally with victims and witnesses of crime? + Yes+ No 04 As a VSR, you will be required to work closely with law enforcement and legal personnel (e.g., police officers, deputy sheriffs, and investigators). Do you understand this requirement? + Yes+ No 05 Are you willing to work closely and professionally with law enforcement and legal personnel? + Yes+ No 06 Do you have at least two years of experience working in a public or private community services agency providing clients with information about programs and services, obtaining personal information, and assisting them in preparing and completing applications for these services? + Yes+ No 07 If you answered “Yes” to Question #6, please describe in detail your experience as it relates to working in a public or private community services agency providing clients with information about programs and services, providing personal information, and assisting them in preparing and completing applications for these services. Include employer or volunteer agency name, dates performed, in what capacity, and all related duties and responsibilities.If none, please write N/A. 08 Have you completed 60 semester or 90 quarter units from an accredited college or university with at least 3 courses in fields related to social work (e.g., human services, sociology, or psychology)? + Yes+ No 09 Check the highest level of education you have completed from an accredited college or university with a major in Social Work, Psychology, Criminal Justice, Child Development, or Human Services. + Completion of an Associate’s Degree+ Completion of a Bachelor’s Degree or higher+ Not Applicable 10 If you answered “Yes” to Question #9, or have completed an Associate’s Degree or higher, have you uploaded a legible copy of your official diploma or transcripts? + Yes+ No, I understand that I must submit a copy of my official diploma or transcripts within 15 calendar days from the date of application via email to exams@da.lacounty.gov, or fax at (213) 633-0904.+ Not Applicable 11 In order to receive credit for your experience, please describe in detail your experience as it relates to working closely with victims or witnesses of crime. Include employer or volunteer agency name, dates performed, and all related duties and responsibilities. Comments such as “see resume or application” will not be considered. If none, please write N/A. 12 In order to receive credit for your experience, please describe in detail your experience working closely with law enforcement or legal personnel. Include employer or volunteer agency name, dates performed, in what capacity, and all related duties and responsibilities. Comments such as “see resume or application” will not be considered. If none, please write N/A. 13 As a VSR, you will be required to assist, attend, and participate in community events, fairs, and meetings, as well as conduct presentations for community groups, schools, and public service agencies. This requires comfortability with public speaking in front of large audiences. Do you understand this requirement? + Yes+ No 14 Are you willing to assist, attend, and participate in community events, fairs, and meetings? + Yes+ No 15 Are you willing to speak in front of large audiences to conduct presentations for community groups, schools, and public service agencies? + Yes+ No 16 Victim Services Representatives may be assigned to work in ANY location and travel to various sites throughout all of Los Angeles County to perform job-related duties as needed. Do you acknowledge that you may be assigned to work locations in ANY area and travel to various sites throughout all of Los Angeles County?+ Yes+ No 17 Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address.Please add KaRamirez@da.lacounty.gov, exams@da.lacounty.gov, info@governmentjobs.com, talentcentral@shl.com, no-reply@proctoru.com, and donot-reply@amcatmail.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.+ I understand and will comply with the above information and instructions. Required QuestionAgencyCounty of Los AngelesAddress****************** Los Angeles, California, 90010Websitehttp://hr.lacounty.govApplyPlease verify your email addressVerify Email