What Account Management contributes to Cardinal HealthAccount Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.Customer Experience TeamThis team is responsible for proactive oversight of the end-to-end service experience for Strategic Customers, acts to ensure a frictionless customer experience, enable sales rep selling time and building a healthier future.Leverages data and analytics to identify and interpret trends, understand root cause and drive sustainable solutionsApplies working knowledge in the application of concepts, principles, and technical capabilities to provide a holistic view of the customer experience to the Customer and key stakeholdersProactively executes on opportunities for improvement and leads projects of moderate scope and complexity to prevent service disruptionExercises influential leadership, working cross-functionally with internal stakeholders and external customers to ensure a seamless customer experienceDrive self-service, Market adoption and executes automation for routine communications and solutionsAccountabilitiesExpanded data and analytics experienceExpanded experience with root cause problem solvingStrong interpersonal skills with the ability to influence decisions and processesStrong business acumen, reasoning, critical thinking skills and ability to navigate ambiguityExpanded organizational, project, analysis and multi-tasking skillsStrong team player, with ability to be effective in a performance-oriented cultureAccount Manager for complex, multiple sold-to s / IDN(s)Flexible working hours required to support west coast customers, we ask team members supporting these customers to be monitoring and responding to urgent emails through approximately 6:30PM ESTQualificationsBachelors degree or equivalent experience preferred2-4 years experience preferredStrong communication skills preferredExpanded analytical skills preferredWhat is expected of you and others at this levelApplies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasksWorks on projects of moderate scope and complexityIdentifies possbile solutions to a variety of technical problems and takes actions to resolveApplies judgment within defined parametersReceives general guidance may receive more detailed instruction on new projectsWork reviewed for sound reasoning and accuracyCardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.