Summary
The Foundation is a globally recognized organization looking for a Sales Operation Specialist to join the Los Angeles office located in the Art District of Downtown. The Sales Operation Specialist is responsible for assisting the Sales team with their customer?s orders and working to achieve the highest level of support, order fulfillment, and service level provided to the Customers and Sales Reps. Acts as a liaison between Sales and other corporate departments.
Responsibilities include (but not limited to)
Shipping
- Work closely with domestic 3PL warehouse to ensure smooth and accurate shipment delivery
- Manage compliance-related documents and ensure the company is accurately executing with shipping & logistics
- Manage the flow of EDI orders through ERP system all other orders through integrated B2B platform
- Prepare logistics documents; including but not limited to pick tickets and invoices
- Respond to both internal and external shipment inquiries
- Monitor and follow up on pick tickets to ensure a timely turnaround time with 3PL
- Process and track chargebacks and RA?s
- Review open order reports daily
- Conduct weekly meetings to review open order reports to ensure all information in ERP is correct to achieve a seamless shipping process
Operations
- Manage ERP and B2B systems to ensure they are operating properly and the team is efficiently and correctly using both software systems
- Manage and organize end of season chargebacks to manufactures and vendors and pass off to Finance to successfully issue
- Ensure proper communication and regular follow up between shipping, production, sales, and accounting
Inventory Management
- Ensure ATS is accurate at all times
- Run monthly sales reports and make reorder recommendations
- Manage all credit refunds and ensure they are applied when applicable
- Run end of day report reconciling all entered merchandise with invoices and charges to ensure accuracy
- Manage sales order product allocation and distribution
- Evaluate and improve inventory control and create new operating systems
- Input merchandise returns to ensure inventory accuracy and issue credits where applicable
Experience
- Bachelor?s Degree
- 3+ years in operations in a wholesale business environment with a focus specifically on replenishment programs
- Strong command of English written, verbal skills
- Ability to multi-task and manage competing priorities
- High initiative and follow-through
- Strong attention to detail
- Collaborative team player
- Fashion or retail industry experience a plus
- Proficient in Microsoft Office applications (Outlook, Excel, PowerPoint, Word)
- Ability to work under pressure and resolve issues and concerns effectively with a calm, professional, courteous demeanor
- Must have proficient experience using ERP systems and comprehensive EDI knowledge.
- Must possess the ability to manage and execute business processes and possess the ability to adapt quickly to changing procedures
- Ability to multitask in a fast-paced environment and be an effective professional communicator with a diverse sales staff
Other Requirements/Skills
- Effective communication and customer service mindset with problem solving and interpersonal skills is needed
- Ability to adapt quickly and have the acumen to understand company process and procedure in the short time frame
- Will be required to demonstrate the ability to be responsibly flexible and adapt to change
Benefits
?
- Health, dental and vision insurance
- Paid vacation, sick, holidays
- Casual and entrepreneurial work environment
- 401K