Company Overview:
At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT’s 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of ADT Commercial, you’ll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.
Position Summary:
Enterprise Engineering Managers are the primary technical resource for the field sales force, and are responsible for assisting in driving new sales opportunities. Working in conjunction with the sales team as the key technical adviser and product advocate, the Enterprise Engineering Manager must be able to identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the sales process. The Enterprise Engineering Manager must be able to establish and maintain strong relationships throughout the sales cycle and throughout the engagement with client. The Enterprise Engineering Manager works with the Design Team to put together designs complete with Scopes of Work that meet customer requirements.
Responsibilities:
- To perform this job successfully, the Enterprise Engineering Manager may be expected to perform some or all of the duties listed, and work on special projects as needed.
- Maintain expert level of product and applications knowledge.
- Articulate technology and product positioning to both business and technical users.
- Provide design and specification development support to consultants, integrators, and distributors.
- Assist with functional, technical, labor, and pricing elements of RFIs/RFPs.
- Listen, understand and convey customer requirements.
- Perform/product training for sales people, estimators, and engineers at targeted accounts.
- Technical.
- Maintain accurate records of, opportunities, quotes, projects, contacts and correspondence in company approved databases.
- Travel to customer locations to assist NAM with gathering information, determining customer requirements, developing the technology solutions and making presentation of recommendations.
- Resolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectives.
- Maintain professional business relationships within Sales Teams, NAOC and the Customer.
- Provide ongoing support of projects working with NAOC and Field Delivery.
- Identify customer’s needs and sales opportunities to help future growth.
- Develop and refine scopes of work, design drawings and project task schedules
- Provide support to the service team with technology support
- Supervisory Responsibilities: Develop and manage a team of Sales Engineers to grow and support the enterprise solutions group