About the Team
As an employee of Xavier Group, you will be part of a growing team of professionals dedicated to developing and distributing some of the worlds best haircare, skincare and personal care products. Our diverse group takes pride in the products we develop and listen to the customer to help make existing products better and create solutions that consumers want both in the US and the world.
About the Role
As a Part-time Sales Associate you provide customers with a unique purchasing experience by offering excellent customer service and a level of personal interaction that speaks to the voice of our brands. You will utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty online retail environment.
This is your role to:
- Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards
- Achieve established sales targets
- Build and maintain CRM database of customers online, on the phone, by email and social media engagement
- Maintain knowledge of current sales, promotions and help develop new promotions with the team
- Assist customers with special services including: special orders, back orders, charge sends, courier deliveries, and returns
- Utilize effective selling techniques to build multiple selling opportunities and increase productivity
- Demonstrate comprehensive product knowledge, including features and benefits, FAQ, and use directions
- Efficiently and accurately perform transactions i.e. sales, returns, and exchanges
- Assist in implementation and maintenance of marketing materials for end users and our sales team
- Perform other duties as assigned by management
- Comply with all Company policies and procedures
Why you will love working at Xavier Group:
- Were a successful, fast-growing company with an opportunity for advancement
- A technologically and data-driven business
- Competitive salaries and benefits
- Were passionate about our internal and external clients and live/breathe the client experience
- We get to be creative daily
- A smart, experienced leadership team that wants to do it right and is open to new ideas
- We believe in autonomy and reward taking initiative
Were Excited About You Because You:
- Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale
- Succeed in a team environment, while able to work independently & manage your own time
- Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box
- Know what questions to ask your customers in order to understand their personal needs
- Most successful when provided with clearly defined daily sales goals & metrics
- High school diploma or equivalent, some college preferred
- 1-2 years customer service experience and retail sales experience (specialty retail preferred, but not required)
- Proven ability to prioritize and handle multiple tasks simultaneously
Technical Competencies Required:
- Understanding of computer systems such as Outlook, Word, and Excel
- Familiarity with social media platforms Instagram, Facebook, Pinterest
- Ability to speak clearly and understand multiple dialects on a telephone
- Exceptional grammar preferred
Benefits
This is an in-office position.
Workdays are scheduled during normal business hours in our DTLA main office.
Once you are here, you can look forward to a wide variety of benefits designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position, heres a look at what you might be eligible for:
- A generous discount on all Xavier Group brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays and other time-off programs
- Health benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance program
- Excellent work environment and beautiful office in the heart of the financial district in downtown Los Angeles
- Access to a state-of-the-art fitness center that supports your physical health
- Cross-brand and cross-function career opportunities
This role is not eligible for relocation assistance.
Xavier Group is an Equal Opportunity Employer.
About Us
Xavier Group is a manufacturer of personal care formulations utilizing innovative and exciting ingredients delivering loyalty-building products to discerning customers worldwide. We have a passion for developing excellent products and delivering on our promises.
Since 2015, Xavier Group has been formulating, designing, and distributing skincare and haircare products with proven ability to deliver globally.