Are you passionate about travel and hospitality?
Join our growing team of Reservation Sales Specialists at Enchantment Group This role begins at $15.00 per hour plus the potential to earn an additional monthly incentive.
Top producing Specialists on average may receive up to $1,500 plus per month.
Where We Are: Reservations Sales Specialists are located in our Central Reservations Office in North Scottsdale.
Our unique portfolio of resorts consists of: Enchantment Resort – Surrounded by towering red rock walls of Sedona, AZ Mii amo Destination Spa
– Voted 1 Destination Spa in the US Tides Inn – Southern charm waterfront resort in Irvington, VA The Cove, Eleuthera – Secluded resort on white sanded beaches of the Bahamas What You Will Be Doing: Assist guests by selling future room reservations as well as make changes to existing reservations in a knowledgeable and timely manner Complete an in-house training course on effective selling techniques and standards, and effectively utilize these skills to maximize revenue Answer all incoming calls and emails in a professional, friendly and efficient manner Develop authentic connections with potential guests in a reservation sales environment Provide guests with the requested information concerning the facilities, locations, services and surrounding area Process all guest reservations, including guest follow up, obtaining all necessary information and accurately entering it into the PMS system Must meet or exceed established booking conversion rates, average handling time guidelines and other performance metrics associated with this position What We Are Looking For: High school diploma or equivalent education required.
Possess general computer literacy experience with knowledge of Microsoft Office and PMS applications.
Ability to deal with internal & external guests while maintaining a high level of professionalism.
Outstanding verbal and written communication skills, confident telephone skills, and etiquette.
A self-starter and able to work independently, have a strong eye for details, be results driven, possess strong interpersonal and administrative skills, demonstrate self-confidence, energy and enthusiasm.
Excellent organizational skills and ability to handle multiple tasks (talk, type, search multiple screens) without impact to the guest.
Ability to work effectively in a team environment and with different levels of management.
Flexibility with schedule, able to work weekends, nights, and holidays as needed.
Physical Requirements : 95% Sitting/5% Standing (adjustable standing desk provided) Good hearing Computer screen reading 1-3 feet Manual dexterity Lifting & carrying up to 20 pounds