DUTIES
ANNUAL SALARY
$55,603 to $81,327; $58,693 to $85,837; and $67,212 to $98,282
NOTES:
* Some positions may be entitled to additional negotiated compensation for MOU provisions such as some shift assignments, authorized bi-lingual pay, and assignment location.
* Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.
* Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions.
DUTIES
Police Service Representatives are civilian employees of the Los Angeles Police Department; and are assigned to Communications Division. Police Service Representatives utilize multiple screens, radio frequencies, and a Computer Aided Dispatch (CAD) system to receive and differentiate 911 and non-emergency telephone calls from the public, dispatch police patrol cars to calls for service, critical incidents and emergencies, access law enforcement databases and provide support information to police officers.
This initial assignment is designated as a temporary training position; employment in this position will be limited to twelve months, during which time employees must successfully complete a comprehensive training program. Upon successful completion of the training program, employees will receive regular appointments to the class of Police Service Representative and begin a six-month probationary period in the Communications Division. REQUIREMENT(S)/MINIMUM QUALIFICATION(S)
* Completion of an on-line application that includes a job preview and a Preliminary Background Application (PBA): and
* A typing certification issued within the last 12 months by an agency or an accredited school demonstrating a typing speed of at least 32 net words per minute; and
* A qualifying score on the Police Service Representative Multiple-Choice test.
PROCESS NOTES
* In addition to the regular City application that includes a job preview, all applicants must complete the Preliminary Background Application (PBA) at the time of filing. Applicants who fail to submit the application, job preview, PBA and typing certification within the time required will not be considered further and their application will not be processed.
* A typing certification is required at the time of filing. Applicants who fail to submit this document at the time of filing by attaching it to the on-line application will not be considered further in this examination. A typing certification may be in the form of a certificate, letter, or test results form. Detailed information regarding the typing certification requirements and a list of agencies where you may obtain your typing certification, are available at
* The Preliminary Background Application (PBA) will help you determine whether your background is suitable for the position of Police Service Representative. Prior to appointment, a thorough and comprehensive Background Investigation will be conducted by the Los Angeles Police Department. The information provided in your PBA and typing certification will be referenced during this investigation.
* Some positions may require a valid California driver’s license. Candidates may not be eligible for appointment to these positions if their record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation (such as DUI).
SELECTIVE CERTIFICATION
In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training in the following area. Only persons possessing the following as of the close of the filing period may be considered for appointment to fill such positions:
The ability to speak or write a language other than English. Proficiency in Spanish is especially desired. WHERE TO APPLY & APPLICATION DEADLINE
Applications, typing certification and the Preliminary Background Application Forms will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon. On-line job bulletins are also available at for Open Competitive Examinations.
NOTE:
Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter.
APPLICATION DEADLINE
This examination may close without prior notice at any time after a sufficient number of applications have been received. For administrative purposes, filing may close periodically and reopen the following day.
In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the multiple-choice test in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs in the order that applications were received. Applications submitted during the filing period will be kept on file in the event that additional applicants need to be tested to meet hiring needs. SELECTION PROCESS
Examination Weights: Multiple-Choice Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Qualifying Interview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100%
The qualifying multiple-choice test is the POST Entry-Level Public Safety Dispatcher Selection Test Battery. While this multiple-choice test is not a POST certification, it will be administered as part of the Police Service Representative examination. The test will include a series of short, separately timed subtests, which measure verbal skill, reasoning, memory, and perceptual ability. Approximately one-half of these subtests are presented on audio recording. This test is not a replacement for the hearing test that will be conducted in the medical evaluation for candidates who receive a conditional job offer, so a passing score on the qualifying multiple-choice test does not substitute for successful completion of the medical examination. Candidates will be notified later by e-mail of the date, time, and location of the multiple-choice test, which will be administered in a single, half-day session in Los Angeles.
Candidates who have taken the POST Entry-Level Public Safety Dispatcher Selection Test Battery with a different agency within 365 days of their City of Los Angeles test date, and whose previous test score meets the City of Los Angeles’ passing score requirement, may use their previous test results to pass this test part. Candidates will be instructed on how to provide previous test results when notifications for testing are distributed via e-mail.
All candidates who receive a passing score on the qualifying multiple-choice test will be invited to participate in the interview. The examination score will be based entirely on an evaluation of the candidate’s personal and professional qualifications by interview. In the interview, emphasis will be placed on the adequacy of the candidate’s experience, training, and personal qualifications as they relate to: judgment and decision-making; attention to detail; stress tolerance; customer service; flexibility; oral communication; listening; and other necessary skills and abilities.
If you receive a conditional job offer, appointment is subject to a MEDICAL EXAMINATION. Candidates must be determined to be medically qualified to perform the essential duties of a Police Service Representative. Candidates must undergo a comprehensive medical examination given by a City physician. In accordance with Civil Service Rule 13.1, part of the medical examination may include a PSYCHOLOGICAL EVALUATION, only on an as-needed basis. The psychological evaluation will evaluate psychological factors related to successful job performance to determine if you are suited for the difficult and stressful occupation of Police Service Representative.
NOTES:
* As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability, and, upon request, will provide reasonable accommodations to ensure equal access to programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at
* Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.
* This examination is based on a content validation study, and, as provided by Civil Service Commission Rule 4.20, the multiple-choice test will not be subject to candidate inspection.
* A final average score of 70% on the interview is required to be placed on the eligible list.
* Candidates may retake this examination only once every 180 days. Your name may be removed from the open eligible list after six months.
* Applicants who have taken the POST Entry-level Dispatcher Selection Test with another agency must wait for a period of 30 days before taking this examination.
* Candidates may be required to undergo a DRUG and ALCOHOL screening test based on City policy.
* Your name may be removed from the eligible list after six (6) months.
* Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.
* For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at:
Notice:
If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers.
THIS EXAMINATION IS TO BE GIVEN ONLY
ON AN OPEN COMPETITIVE BASIS
The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome.