Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you re empowered to show up every day as your most authentic self and be a part of something bigger thriving both personally and professionally. Together, let s empower people everywhere to live their healthiest lives.Summary of PositionThe Patient Service Representative is responsible for ensuring successful telemedicine engagement between patient and providers.Essential Duties and ResponsibilitiesSchedule, cancel and re-schedule patient appointmentsMake reminder/follow-up callsProvide ongoing service recovery and proactive support to members to improve the experienceInform patients about changes/updatesHelp member connect with provider that meets their needsAssist patients with filling out patient history and consent forms as neededHandle member escalations by answering, investigating and/or directing patient inquiries or complaints to the appropriate placeSupervisory ResponsibilitiesNoQualifications Expected for PositionAbility to think on feet when faced with new situations that arise throughout the dayExcellent customer service skillsKnowledge of medical terms and practicesStrong interpersonal and communication skillsMeticulous attention to detail and organizationProficient in Microsoft Office Suite