Patient Service Representative

Responsibilities

  • Primary point of contact for patient relations in person and by phone
  • Greet patients and assist in resolving patient concerns and escalating as appropriate
  • Check patients in/out and collect co-payments, give receipts, and reconcile payments
  • Verify patient demographics and insurance information in CS-Link/Epic
  • Schedule appointments and complete patient registration
  • Process and track referrals and authorizations for various insurance types
  • Handle patient/provider correspondence
  • Explains policies, procedures, or services to patients
  • Sanitize workspace using provided supplies and following department guidelines

Qualifications

  • Experience with medical insurance, referral processes, and benefit plans
  • 1 year of recent experience working in an outpatient clinic or medical office setting
  • Ability to read, understand, and respond to detailed oral and written instructions

Required Skills

EPIC

Preferred Skills

  • 2+ years’ recent experience working as a Patient Service Representative
  • Experience with CS-Link/Epic
  • Understanding of medical terminology

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