Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country. NGFCU is currently seeking a Member Service Representative II (MSR II) who will be responsible for supporting our branch located in Los Angeles, CA.
Responsibilities:
- Responsible for the promotion of credit union products and services
- Assist with daily member inquiries, including, but not limited to, savings rates, loan rates, MasterCard accounts, and account inquiries
- Assists members with all credit union products and services including, but not limited to, share accounts loan products, term accounts, and IRAs
- Answer basic and non-routine member inquiries regarding credit union policies and procedures
- Resolves both basic and non-routine member inquiries related to transaction errors
- Process loan requests in a timely manner which meets the organization’s objectives
- Provides phone support to the members calling the Call Center
- May review and verify the releasing of all regional secured titles to appropriate parties
- Interface with loan officer on behalf of members
- Follow-up and advise members of loan decisions
- Provide basic and routine real estate information
- Insure the completeness and accuracy of all documents received
- Perform clerical functions including data input and typing of designated forms
- Review and process incoming mail
- Supports management in attaining organizational goals and objectives
- Participate in ongoing Employee Self Development training sessions
- Provide support in various areas as needed
- Retrieve voice messages from credit union telephone system and distribute as appropriate
- Perform end-of-day branch reconciliation of accounting center, prepare checks received for back office processing, checks disbursed and check signer daily
- Maintain and balance teller drawer daily in accordance with all credit union policies and procedures
- Participate on an ATM balancing team
- May perform as Teller I, Teller II or MSR I as needed
- May be responsible for a remote office
- May be responsible for developing site, sponsor and vendor relationships in remote offices
Qualifications:
- High School graduate or equivalent.
- Two years’ experience within a financial institution with demonstrated success in a sales environment.
- Expert knowledge of Teller and MSR functions (new accounts, member service and loan products.
- Assist members with credit union products and services in accordance with all credit union policies and procedures.
- Strong organizational and communication skills.
- Proficient in Microsoft Word and expert knowledge of the credit union’s core system.
AT NGFCU, we understand that our employees are one of our most valuable assets that is why we offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members.
Salary and Perks
- Competitive base salary structure
- Generous incentive opportunities
- Employer matching 401k plan
Health and Welfare
- Medical insurance plans including HMO and PPO options
- Dental and Vision Plan options
- Flexible Spending Account options
- Company-paid Live Insurance
- Short and Long-Term Disability Plan
- Generous Paid Time Off and Paid Sick Leave Program
- Average of eight paid holidays per year
For consideration, please submit a resume and a cover letter.
NGFCU is an Equal Opportunity Employer
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Cash Handling: 2 years (Preferred)
- Banking: 2 years (Preferred)
- new accounts, member service and loan products: 2 years (Preferred)
Work Location:
- One location
Work Remotely:
- No