Location: Los Angeles, California, United States
Category: Stores
Job Opened: November 16th, 2022
Education:
Job Number: R-102789
Job Type: regular
Remote: No
job description
Saks OFF 5TH is the premier online luxury off-price destination. Through its website and app, Saks OFF 5TH provides a compelling assortment of brands to fashion-seeking customers at the best prices. The company is reimagining traditional off-price with a digitally-native model focused on customer experience.
What This Position Is All About:
We are looking for a reliable, trustworthy, and team-focused Keyholder. A driven and aspiring leader, focused on driving sales by building the Saks OFF 5TH clienteling experience and exceeding customer expectations. As the keeper of keys, you will partner with associates to own merchandise recovery and replenishment, open and close the store, and play a vital role in maintaining our reputation as the premier luxury-value destination. If you enjoy creating a memorable experience for each customer, and inspiring others to do the same along the way, this could be your chance to take your retail career to the next level.
Who Are You:
Aspiring leader who can educate, drive results, and maintain high standards
Entrepreneurial individual with competitive drive and confidence to succeed
Customer champion who provides a personalized shopping experience
Confident and professional communicator
Energetic sales professional who can easily adapt to changes and can be relied upon to consistently deliver exceptional results with little to no guidance
Passionate and enthusiastic fashion expert with an outstanding work ethic
Natural problem-solver who contributes to a collaborative work environment that encourages creative thinking and innovation
You Also Have:
High school diploma or equivalent
3 – 5 years of experience in a retail, customer service, or sales environment; keyholder or supervisor experience preferred
Basic computer proficiency
Proven sales track record and results driven approach
Proven time management skills and comfortable managing multiple projects with shifting priorities
Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships
Thorough knowledge of the fashion industry and a passion for sharing your expertise
Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer’s eyes
Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers
Flexibility to work evenings, weekends and public holidays
As The Keyholder, You Will:
Focus on the customer experience by taking personal accountability to anticipate needs and exceed our customers’ expectations
Maintain up-to-date knowledge of promotions, merchandise, and customer service policies
Be cross-trained in store functions and provide coaching to associates
Be responsible for opening and closing the store, managing bank deposits, balancing point of sale drawers and safe, and maintaining the physical security of the building
Collaborate with store management to organize marketing and promotional campaigns, and coordinate staff schedules and activities
Resolve customer issues through aligning to the core values of trust, integrity, and respect
Build rapport with customers and team, resulting in repeat customers and engaged associates
Maintain sales-floor standards, including replenishment and presentation, general appearance and cleanliness of the department
Participate and support in training for new company programs, procedures, and technologies
Consistently model and coach the selling behaviors to meet or exceed key performance indicators
Adhere to Asset Protection control and compliance procedures; maintain knowledge of all Health and Safety protocols and Emergency procedures to ensure the safety of our associates and customers alike
Efficiently complete tasks or special projects assigned by store leadership
Your Life and Career at Saks OFF 5TH:
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
A culture that promotes a flexible work environment
Benefits package for all eligible full-time employees (including medical, dental and vision)
An amazing employee discount and other exciting perks
#OFF5THKeyholder
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
Saks OFF 5TH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks OFF 5TH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Saks OFF 5TH welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Your Life and Career at Saks OFF 5TH:
Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
A culture that promotes a flexible work environment
Benefits package for all eligible full-time employees (including medical, dental and vision)
An amazing employee discount and other exciting perks
Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.
We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.