Previous customer support experience Strong verbal and written communication skills Ability to organize, break down, and clearly articulate complex thoughts, ideas, and instructions in written form Motivated with strong ability to take initiative and confidently direct customer interactions Enjoys circumstances where the right answer isn’t always obvious and gets satisfaction out of helping others Able to separate themselves in frustrating situations and guide customers to efficient solutions Strong organizational and time management skills Ability to work in a self-directed way in a fast paced environment Email / In person / Phone (Call, text, chatting apps Mon-Fri | 8am – 6pm …