This position primarily supports Dour Direct Sales Unit Management in achieving the service, revenue and productivity goals of the unit. This position will provide administrative support to DSU Management to ensure new business documentation is complete and accurate. The position will also be responsible for verifying compliance with internal rules and guidelines which include inspections, cycle times and rating and information accuracy by reviewing insurance applications and monitoring sales agent phone calls. In addition, the position serves as the technical resource in the team.
Job Responsibilities:
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Monitor agent phone calls and complete scorecards to ensure agents are adhering to rules and guidelines to meet rating and information accuracy requirements and identify service quality opportunities.
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Check new business applications for rating and information accuracy. Ensure that new business documentation is complete and obtained in a timely manner.
Experience
1 – 2 years prior experience in sales, customer service and/or quality assurance preferred
Knowledge/Skills/Competencies
Moderate knowledge of Microsoft Office software including, Word and Excel
Moderate proficiency in data entry required
Training in CA Auto, Home, Umbrella and Watercraft products preferred
Knowledge of HUON, MACS, and PORTAL systems preferred
Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts
The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”
AAA is an Equal Opportunity Employer
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.