CareView Jobs
Title: Hospital Account Representative
Full-Time Position
Location: Los Angeles, CA
About CareView Communications, Inc.
(PK: CRVW)
CareView Communications is an information technology provider to the healthcare industry.
We develop and manufacture patient safety products that bring new solutions to the healthcare industry.
CareView has nationwide hospitals it supports with our various client driven products.
Role Description
CareView Communications is currently seeking candidates for an open Hospital Account Representative position on our client services team.Account Representatives are highly involved in implementation with new clients and responsible for managing relationships with existing clients.
This includes installation planning, workflow consultation, product use optimization, education, ongoing client support, and system maintenance.
Key Areas of Responsibility
Build working relationships with hospital personnel on an ongoing basis Provide customer relations support to hospital personnel whenever required Communicate with administration, employees, and other departments to coordinate efforts, facilitate solutions and address any concerns Ability to train hospital staff and create learning plans on CareView products Possesses presentation skills for presenting new products, services, and applications Interact at a technical level with both CareView corporate staff and hospital staff Comfortable at working independently while supporting hospital staff related to any and all CareView services Ability to work unsupervised in a fluid work environment while assisting hospital staff related to client support Ability to handle onsite light technical support activities related to CareView services Provide when requested onsite software reporting for hospital personnel related to CareView products Availability to travel to hospital locations on an ongoing basis
– 50% travel
Experience
Minimum of 2-3 years experience working in an client support role Effective listening and communication skills in client driven environment Demonstrate proficiency in typing, grammar and internal communication tools Ability to work in a team orientated environment High degree of comfort with technology Previous experience within a client support environment Previous experience with client education Experience in healthcare industry Project Management experience preferred
Special Requirements
Able to stand for extended periods while assisting hospital staff Able to handle any and all physical requirements related to the role Must pass a criminal background check and drug test Must be authorized to work in the United States Must pass HIPAA compliance test Must maintain required and appropriate hospital/institutional credentials Bachelors degree
The ideal candidate will work closely with hospital personnel ranging from the Executive level to the end users.
The position will provide training on product usage to achieve hospital goals and establish results.
Position will be responsible for the proper maintenance and functionality of the CareView equipment at each assigned facility.
The ideal candidate should have experience working in a hospital/healthcare environment.
A background in nursing, nursing support, healthcare sales, and/or customer service is desirable.
Occasional weekend and evening work, along with some travel, may be required (contingent on the market).
CareView Communications products are working to improve patient safety in over 100 hospitals nationwide through our patented technology.Our products include Virtual Bed Rails, Virtual Chair Rails, NurseView, PatientView, SitterView, BedView, FacilityView, MovieView, NetView, BabyView, and GuestView.
For more information, please visit: www.care-view.com
CareView is an EEO/AA employer