[Call Center / Remote]
– Anywhere in U.S.
/ Competitive salary / Medical, dental, vision benefits / PTO
– As a Patient Services Rep you’ll: Provide customer service to aptihealth members through phone calls, emails, and online ticketing systems; Answer, screen, and process a high volume of calls in a professional manner; Utilize and adhere to the phone scripts and guidelines for triaging calls; Troubleshoot any patient issues and concerns, including billing questions, insurance questions, and provider coordination issues with a focus on root cause correction and supportive customer service; Work to maintain patient recordsHiring Fast >>