- Collaborate closely with sales executives to assist in the development and execution of sales strategies, including prospecting, lead generation, and account management
- Maintain regular communication with clients, providing exceptional customer service and addressing inquiries, requests, and concerns promptly
- Prepare and submit accurate and competitive quotations to clients, ensuring alignment with DP World’s pricing and service standards
- Monitor and track shipments to ensure on-time delivery, providing updates to clients and internal stakeholders as necessary
- Maintain accurate and up-to-date customer records, sales reports, and relevant documentation using our CRM system
- Work closely with cross-functional teams, including operations, finance, and logistics to ensure a seamless service delivery to clients and seamless customer onboarding experience
- Address and resolve any issues or discrepancies related to sales orders, shipments, and customer inquiries in a timely manner
- Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviors in harmony with DP World’s Principles, values, and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
- Perform other related duties as assigned
- Strong knowledge of Freight Forwarding operations and processes.
- Excellent communication and interpersonal skills.
- Proficiency in using CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work independently and as part of a collaborative team.
- Strong problem-solving skills and a customer-centric mindset.
- Minimum of 2 years of experience in a Sales Coordinator role within the Freight Forwarding industry.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.