Job Description The company Metropolis develops advanced computer vision and machine learning technology that make mobile commerce remarkable. Our platform is already deployed in hundreds of mobility facilities and industries with billions in opportunity. We’re building the digital pipes through which the future of mobile commerce will move. Enterprise Account Management Lead Our expanding company is seeking to hire an Enterprise Account Management Lead to join our talented team. The Enterprise Account Management Lead will have a successful track record engaging and optimizing the way in which we connect with enterprise customers across the US. Given we are in the early stages of development, there’s incredible growth potential within the company for those that perform at a high level. The Enterprise Account Management Lead should expect to manage a team and multiple diverse projects simultaneously. The successful candidate will be open-minded, resourceful, decisive, and possess a high degree of humility. They will be comfortable operating in ambiguity while maintaining a bias for action. Roles & Responsibilities The mission of the Enterprise Account Management Lead is to build and maintain strong enterprise customer relationships to ensure retention and growth. These relationships are at the property management and enterprises level (B2B). You will be responsible for building and executing processes to onboard new properties and enterprises as well as post-launch account management (billing, validations, etc). Establishing trust and providing a remarkable experience for our customers is a core value at Metropolis. We invest in it and believe in providing the highest quality service executed in the smartest, most efficient way. Develop written communications and training plans for property manager and enterprise customers on the best use of our product and features Build a team and setup processes that allow us to respond to issues quickly and accurately Work with department heads to identify and communicate needs (internally and externally) based on product releases, site launches and customer feedback Resolve and document complex problems for customers quickly that will help drive repeat business Work with the Launch Operations team to build a playbook and create standard operating procedures for enterprise success that scales Field communications from property managers and enterprises and drive issues, improvements to conclusion Be a subject matter expert on all processes at our mobility sites, including to resolve recurring issues Innovate Everything Requirements 3-5 years of experience working in a high-growth, tech-focused startup environment in a customer facing role 1 years of people management experience Passionate about providing a high level of customer service. You go above and beyond to delight the customer Ability to work independently and manage multiple tasks at once. Since we’re at the beginning stages of development, there will be no shortage of critical tasks to complete. You thrive in this environment Derive enjoyment from learning and innovating. You enjoy testing different success strategies and tracking results Entrepreneurial mindset. Must be a self-starter who thrives on ambiguity and the opportunity to bring structure where needed Strong interpersonal skills. Success in this role depends on developing trusting relationships with the team, external stakeholders, and partners Natural communicator and presenter. An excellent listener, capable of synthesizing disparate inputs into a clean, coherent, and compelling narrative Passion for transportation, mobility and/or logistics is a plus Proficiency with customer support technology a plus Benefits Attractive compensation and generous benefits package (100% Medical, 50% Vision and 50% Dental) Company 401(k) match up to 6% of salary Paid company snacks and lunches Unlimited Paid Time Off (PTO) Gym reimbursement program 529 savings plan