VRAI is one of the fastest growing digital-first direct-to-consumer brands.
Modernizing diamond jewelry through exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values.
A global business, VRAI has offices in Los Angeles, Shanghai, Copenhagen, and Dubai.
We’re excited to be looking for an LA based Diamond Expert to join our growing team.
You’ll be a trusted advisor in the customer journey and play an integral part in growing the bridal jewelry business at VRAI.
This role is perfect for you if you thrive on building strong customer relationships and creating a memorable experience for life’s special milestones.
You love selling and diamonds that are created sustainably, and are excited to join a nimble team to in turn, help grow the VRAI brand.
Responsibilities:
Consult with proposers, proposees, and couples online on one of life’s pivotal moments –
– purchasing an engagement ring or wedding band –
– no matter whether clients are at the beginning of their journey and researching or ready to purchase
Be a trusted advisor and assist clients with diamond education, ring settings, metals, how to size a ring, returns policies, diamond upgrade policy, lifetime diamond warranty, ring lifetime care (resizing, re-polishing etc.)
Act as an ambassador of the VRAI brand and our values
Recommend diamonds based on customer preference, budget, and your unparalleled knowledge of the 4Cs
Prepare personalized consults, demonstrating our sustainably created diamonds and VRAI settings, and follow up to close the sale
Close inbound sales to reach conversion and AOV goals by managing your lead pipeline, nurturing and developing leads
Be sales-driven and a key contributor to company growth
Maintain a calendar of both virtual and in-person appointments, update daily sales tracking, generate weekly and monthly reports to track performance
Create a genuine connection with clients, respond to customer inquiries within 1 business day
Share customer, trend, and product feedback with the VRAI team to continuously improve the overall customer experience
Requirements:
Diamond expertise required
Certified Gemologist from a reputable institution preferred
2+ years of e-commerce or retail experience in a customer-facing role required
Jewelry experience a plus
Excellent written and communication skills
Compassionate, positive, patient, people-person
Independently motivated
Technologically savvy
Familiar with Shopify, CRM, appointment scheduling, video conferencing, email
Available weekends
Flexible
– this is a start-up environment and it’s always changing
To find out more about VRAI check out:
vrai.com
facebook.com/vrai