The CX Strategy Director is an expert who understands industry-specific needs in order to provide business-driven consulting to prospects as well as existing customers.
Provides specific vertical expertise that helps sales establish market and deal-level visibility that resonates, clearly differentiating our solutions from the competition.
The Industry Principal is regarded as experienced operator/practitioner from the vertical they represent, highly knowledgeable about the unique nuances the vertical faces.
Industry Value Principals must be able to move between many key facets of the sales cycle from pre-sales engineering support to solution qualification and execution, to solution architecture and post-sale upsell.
The Industry Value Principal is recognized as a credible thought leader within the specified area of expertise, is confidently able to address C-level discussions and able to help the seller effectively expand the revenue opportunities.
At Talkdesk we are the disruptors of an antiquated multibillion dollar industry.
Our born and bred cloud product is changing the way our customers service their customers.
With over 50% of our headcount dedicated to R&D, we are able to innovate and optimize our product at an exponential rate.
Our product has been recognized by Gartner, Frost & Sullivan, Forrester and Forbes.
Our fast-paced environment allows those that are gritty, driven, money motivated to thrive.
Our all intensive two-week training sets our reps up for success and they are able to close business faster.
If you want to join a hyper growth company that will impact an evolving industry, then come enjoy the ride.
Responsibilities Demonstrates real-world experience within given industry vertical to ensure relevance and impact Maintains a thriving industry network of key contacts from the specific industry vertical Provides recommendations to the sales lead regarding solutions and services to license in order to meet the customer’s capability requirements and achievement of revenue goals Possesses an excellent understanding of Talkdesk content, technology and messaging Collaborates with design, and conducts industry-specific demonstrations that are tailored to the prospect or customer Provides strategic recommendations for Talkdesk’s content and services roadmap based on customer and prospect feedback Collaborates with Marketing and Engineering to create industry-specific go-to-market messaging/collateral and creates industry-specific presentations Requirements Deeply understands the dynamics of the industry vertical and possesses a solid understanding of the Contact Center space Demonstrates an exceptional level of internal and external customer responsiveness Deep understanding of how Talkdesk addresses the vertical and is capable to articulate their relevance to various customer stakeholder levels Possesses expertise of industry-specific regulations and where they vary geographically Exhibits exceptional cross-team collaboration and internal customer support Provides excellent consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers/prospects, including executive-level business owners Exhibits expert facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively (includes corporate/executive briefings) Possesses superior presentation skills, both virtual and live, in large and small group settings Has excellent written communication skills, demonstrates the ability to write with purpose and accuracy Is adept at critical thinking, problem solving and decision-making skills that balance thoughtful analysis with timely responsiveness Has self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance Exhibits teamwork skills and ability to act as a strategic partner to the client and account team Meets weekly with direct manager in order to review pending priorities, reflect on recent accomplishments and how to overcome challenges Travels to internal meetings and customer sites as warranted (travel estimate 20-50%) Core Competencies Excellent interpersonal, communication, persuasion, presentation and writing skills Must be willing to work in a fast-paced startup environment Superior presentation skills Proficiency in using hosted contact center applications would be a distinct advantage Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution In-depth knowledge of Customer Service Software, Business Intelligence, Workforce Engagement Management, Artificial Intelligence is a plus Education Bachelors Degree in a technical field; or equivalent experience