Title: Customer Experience RepresentativeStatus: Non-Exempt, Full-Time HourlyReports To: Customer Experience ManagerSalary Range: $18/hr
– $25/hr At Uplifting Results Labs, we?re an innovative consumer health and food-tech company on a mission to create a better and healthier world.
100+ million Americans struggle with one or more chronic health conditions like diabetes, obesity, and digestive disorders, and these conditions disproportionately affect underserved minority communities.
We?re working to empower every single person to take control of their own personal health and live their best life.
We use the science of the gut microbiome and a ?food as medicine?
approach to create highly effective, easy to use, and enjoyable solutions to debilitating chronic health issues, helping everyone thrive vibrantly.
Muniq, our consumer brand, is led by CEO Marc Washington ?
who has an extensive background building health and wellness businesses.
Muniq was born based on his own family health experiences dealing with chronic diseases.
Our first product line of delicious meal replacement shakes is based on scientifically validated prebiotic fibers.
We?ve already seen our community of hyper-engaged ?Muniq Lifers?
experience life-changing results, including significantly improved blood sugar control and A1C levels, in addition to improvements in weight loss and digestive issues.
We’re a proud Black-owned business and we put a tremendous amount of value in building our diverse, collaborative team that?s spent decades building beloved consumer brands like Beachbody, Clif Bar, MeUndies, Red Bull, LootCrate, and Fitbit.
Together we?re committed to creating a healthier world and closing the health disparity gaps for multicultural communities.
If you share our passion about positively impacting people?s lives, we want to connect with you
– we?re growing fast.
About the Role: This is an incredible opportunity for the right Customer Experience professional to work with industry leaders in an early-stage health and wellness company.
In this role, you will be in direct contact with the UR Labs customer, supporting them and creating brand advocates.
We believe the experience of our customers is the number one priority and you will be instrumental in ensuring a world-class experience.
This role requires an individual with a mindset that goes beyond simply servicing a customer.
You should have a firm understanding of the difference between service and experience and your passion for interacting with customers should be tied to supporting them through their entire journey with UR Labs.
Key Responsibilities: * Handle customer support inquiries via email, chat, SMS, and phones* Comfortable multitasking including handling multiple chats and tickets at once* Build relationships and rapport with customers* Manage customer orders and order changes* Process customer returns and exchanges* Maintain world-class SLAs such as response time and CSAT* Update tickets and inquiries with appropriate tags and contact details* Execute on opportunities to surprise and delight customers* Provide customer support via UR Labs social media community* Learn the UR Labs product offering and become a product expert Competencies: * 2-3 years in an eCommerce, direct-to-consumer, customer experience role* Familiarity with customer experience best practices* World-class communication skills* Experience working with cloud-based CRM?s* Thorough understanding of support KPIs such as response time, handle time, etc.* Comfortable working with Google Suite applications (Gmail, docs, sheets, etc)* Experience with Microsoft word and excel* Ability to work nights and weekends Please note that without experience in customer experience, your application will not be considered.
Please only apply if you meet the above competencies.
If you are not local to Los Angeles, please do not apply.
Links for additional information: * Forbes article about founder Marc Washington, Muniq, and recent Series A fundraise: https://www.forbes.com/sites/robindschatz/2021/01/13/food-tech-startup-raises-82-million-for-gut-health-products-and-honors-a-sisters-legacy/?sh=18e8b8df6fd3* Fortune article about the story of founder Marc Washington: https://fortune.com/2020/07/13/wellness-startup-year-one-muniq-protein-shakes/* Video about Muniq: https://www.youtube.com/watch?v=QX5UwkqW6ck Job Type: Full-time Pay: $18.00
– $25.00 per hour Benefits: * Dental insurance* Health insurance* Vision insurance COVID-19 considerations:All employees are currently remote until a safe “return to work” plan has been reached, with a loose timeline of about 1-3 months.
Our preference is that all employees would be vaccinated before returning to an office environment for safety.
Application Question(s): * When safe to do so, are you willing to commute to our office location?
Please note we are only accepting applicants who are local to the Los Angeles area.
Experience: * Customer Service: 2 years (Preferred) Work Location: * One location This Job Is: * A job for which military experienced candidates are encouraged to apply* Open to applicants who do not have a high school diploma/GED* A ?Fair Chance?
job (you or the employer follow Fair Chance hiring practices when performing background checks)* A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more* A good job for someone just entering the workforce or returning to the workforce with limited experience and education* A job for which all ages, including older job seekers, are encouraged to apply* Open to applicants who do not have a college diploma* A job for which people with disabilities are encouraged to apply Company’s website: * https://www.muniqlife.com/ Work Remotely: * Temporarily due to COVID-19 COVID-19 Precaution(s): * Remote interview process* Virtual meetings