Job Title:
Business Service Representative
Last Revised Date: 5/2011
Department:
Workforce & Career Development
Revision Date: 02/2015
Immediate Supervisor:
Program Manager
Job Code:1396
FLSA Status:
Non-exempt
Pay Grade:N05
Employee Name:
Job Classification:723
Primary Responsibility / Summary
This position provides a wide range of services to businesses and job seekers including outreach, recruitment, screening, assessments, workshops, job development training assistance and follow-ups to realize the vision, mission, values, goals, and strategic plan of the Center. Per government requirements, this role required to be fully COVID- 19 vaccinated.
Essential Duties & Responsibilities
- Conducts employer outreach to markets Goodwill business services to employers through phone contact, emails, correspondence, and face to face presentations. Updates databases as required and maintains a database and reference file of employer contacts.
- Develops job leads and job orders to meet the needs of job seekers and employers. Interacts with job seekers and career resource specialists to ensure job leads match job seekers interests and skills.
- Provides quality recruitment, lay-off aversion, out placement and other services to businesses including but not limited to pre-screening of applicants, targeted recruitments, hosted job fairs, job postings, job matching and interviewing assistance.
- Conducts job readiness workshops that prepare job seekers for real-life business needs and expectations.
- Responsible for providing viable job leads for WorkSource/American Job Service Center customers and meet the Target Analysis goals.
- Assists in developing, maintaining and leading viable Business Advisory Collaborative and other partnership opportunities or events.
- Provides other services to businesses such as assistance with applications for tax credit incentives, and information on labor market trends, Empowerment Zone program, Federal Bonding Program, reasonable accommodations and job training assistance opportunities.
- Conducts regular labor market and industry needs analysis and stays current on business and hiring trends.
- Driving record must be acceptable by the company’s insurance vendor.
Additional Duties & Responsibilities
- Other duties and special projects as assigned.
Supervisory Responsibilities
- This job has no supervisory responsibilities.
ualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience
- Minimum of 3-5 years of sales related experience preferred.
- Bachelor’s degree from four-year College or university required.A combination of training, education, and experience may be considered in lieu of a degree.
- Experience in recruitment or staffing industry highly desired.
- Strong interpersonal, organization, multitasking skills required.Critical thinking, self-motivation and high degree of integrity & ethics essential.
- Ability to speak another language and understand another culture as if required by the program or local community.
- Ability to work with minimal supervision.
- Non-profit experience preferred.
Other Qualifications
- Ability to handle confidential information.
- Punctual and dependable attendance.
- Free from alcohol and drug abuse.
- Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
- Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.
Certificates, Licenses, Registrations
- None required.
English Language Skills
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.Ability to write reports, business correspondence, and procedure manuals.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
- Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel, Outlook and PowerPoint.
- Case Management software
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
——————————– Amount of Time —————————
Physical Demands
None
Less than 1/3
1/3 to 2/3
More than 2/3
Stand
X
Walk
X
Sit
X
Reach with hands and arms
X
Use hands to finger, handle, or feel
X
Climb or balance
X
Bend, kneel, crouch, or crawl
X
Talk or hear
X
Taste or smell
X
Carry, push or pull
X
——————————– Amount of Time ——————————-
Lifts Weights or Exerts Force
None
Less than 1/3
1/3 to 2/3
More than 2/3
Up to 10 pounds
X
Up to 25 pounds
X
Up to 50 pounds
X
Up to 100 pounds
X
More than 100 pounds
X
Work Environment
The physical, mental & environmental conditions in which the work is performed. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this position.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
——————————– Amount of Time —————————
Environmental Conditions
None
Less than 1/3
1/3 to 2/3
More than 2/3
Wet or humid conditions (non-weather)
X
Working near mechanical parts
X
Work in high, precarious places
X
Fumes or airborne particles
X
Toxic or caustic chemicals
X
Outdoor weather conditions
X
Extreme cold (non-weather)
X
Extreme heat (non-weather)
X
Risk of electrical shock
X
Work with explosives
X
Risk of radiation
X
Vibration
X
Required Training
- New Hire Orientation
- Complaints/Grievances
- Confidentiality
- Corporate Compliance
- Values and Diversity Training
- Conflict of Interest
- Business Ethics
- Safely Surrender Baby Law
- Mandated Reporter Status
- Data Systems
- ADA and Reasonable Accommodation
- GCDF Certification
- Safety Training
- Any other training required by law, funders, and the organization.
Values-Based Work Environment Notice
Goodwill Southern California provides a values-based work environment for our employees.All individuals are expected to support and promote our values:
- We treat everyone with respect, compassion and inclusion, recognizing their contributions and differences.
- We conduct business with transparency, integrity and accountability.
- We pursue a vision of excellence and continuous improvement to better the lives of those we serve.
The above description is not intended to be an “all-inclusive” list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
Employee Signature Printed NameDate
Pre-Employment Testing
- Drug Screen
- Background Check
- Employment Verification
- Live Scan
- Full COVID vaccination
Other details
- Job Family :WCD
- Pay Type :Hourly