Company overview: Elle B Zhou (a Mambetova Holdings brand) is a luxury womenswear brand and boutique originating in London, operating now out of Los Angeles, CA; founded by fashion designer Elle B. Mambetov. Mambetov who is making international headlines in Marie Claire Arabia, FORBES, Essence, Glamour UK, Vogue Australia, and more for her renowned color infused designs for the modern woman has recently become a FARFETCH partner, in addition to making exclusive modest designs for the international platform in celebration of Ramadan. A London Fashion Week designer at the age of 26, her flagship Elle B Zhou boutique is synonymous with all things luxury featuring her namesake brand alongside a tightly curated selection of brands from around the world.
Scope:
We?re looking for a full time time experienced luxury sales assistant who is also able to work with our custom clients in an atelier format, working with sketches, fabrics, and customer fittings with the tailor inside the boutique. The Elle B Zhou boutique is a luxury multi brand store and a one stop shop for our customers.
The ideal candidate would be a confident, friendly individual who is well presented and delivers exceptional customer service. MUST have a background in luxury fashion retail with experience with notable fashion houses and possess superior product knowledge.
References required.
Must posses experience in the following:
- Background in Design or Production
- Background in Luxury Fashion Retail
POSITION REQUIREMENTS
- Focus on personal development incorporating individual development plans
- Work with boutique manager to set goals based on relevant KPIs Plan
- Ensure consistent messaging and constant information flow
- Proactively address and resolve employee issues in a professional manner and in accordance with Elle B Zhou standards, policies and procedures
- Report Atelier performance to senior management/ and or owner
- Oversee and ensure compliant inventory movement by ensuring the accurate & timely processing product received, testers received, and POS transactions
- Assist in shipping private clients their orders from the boutique
- Work directly with manufacturing partners for custom boutique orders
- Retain brand information on various luxury brands in the boutique
- Comfortable will selling fine jewelry, RTW, and Couture, kids and accessories
- Excellent verbal and written communication skills
- Assist with client fittings; record fit notes/photos, communicate pattern corrections to Head Designer and seamstresses
- Archive photos, sketches and other elements of design process
- Have a good understanding of garment construction to properly advise custom clients
- Possess knowledge of various fabrics
- Experience in retail including: operations, merchandising, sales and stock activities
- Ensure customer service is of the highest standards at all times
- Maintain store visual standards as well as back of house standards at all times
- Drive sales and minimize returns
- Be knowledgable about the brands and products we offer
- Meet and exceed daily and monthly sales goals
- Identify and meet customer needs
- Build lasting relationships with Elle B Zhou customers
- Must be extremely organized and have an eye for detail
- Must be flexible (weekends required)
*Please only apply if you can provide references and have the relevant experience required*
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends
Supplemental Pay:
- Bonus pay
COVID-19 considerations:
All customers in the boutique are required to wear a face mask
Education:
- Bachelor’s (Preferred)
Experience:
- Fashion Industry: 3 years (Preferred)
Work Location:
- One location
Work Remotely:
- No