CHA Hollywood Presbyterian Medical CenterCHA Hollywood Presbyterian Medical Center (HPMC) is an acute care facility that has been caring for the Hollywood community and surrounding areas since 1924.
The hospital is committed to serving local multicultural communities with quality medical and nursing care.
With more than 500 physicians representing virtually every specialty, HPMC strives to distinguish itself as a leading healthcare provider, recognized for providing quality, innovative care in a compassionate manner.HPMC is part of a global healthcare enterprise which owns and operates general hospitals throughout Korea, numerous research centers in the U.S.
and Korea including a medical university, and CHAUM (a premier anti-aging life center).Position Summary:To obtain accurate demographic and financial data through the interview process, in a timely and professional manner, while treating our customer with courtesy, compassion and respect.+ Verbalizes and/or demonstrates knowledge of clinical information and practices essential to assuring provision of age-specific care to infants, children, adolescents, adults and geriatrics.+ Enhances professional growth and development through participation in educational programs, staff meetings, inservices/workshops and successful completion and maintenance of required certifications.+ Demonstrates proficiency in the skill of interviewing patients and or family member to obtain the required demographic and financial data.+ Provides forms and factual information, which requires comprehension and signatures.
Obtains translator service if necessary.+ Photocopies insurance notification cards, reviews for authorization requirements and follow-up as appropriate.+ Obtains eligibility and or authorizations and documents it by end of shift or within a 24 hour period.+ Prepares and delivers to appropriate department or individual, the patient’s addressograph, armband/ID (placed on patient prior to leaving department) and chart as required to initiate patient care.+ score: N/APrioritizes registration and transportation per patient medical or scheduling needs.+ Distributes copies of all patient documents to appropriate departments as assigned.+ Coordinates volunteer duties, i.e.
(delivery of documents, patient, etc.).+ Updates patient demographic and financial information, as made available and notifies appropriate interested parties, i.e.
(MD, UR department, etc.+ Retrieves/delivers patient valuables/provides receipts and secures in hospital safe.+ Demonstrates a complete understanding of roles during emergency/disaster situations.+ Takes into consideration the age specific needs of the geriatric patient, assuring repeating of questions/comments as well as any special physical need.+ Demonstrates a complete understanding of computer downtime protocol.+ Demonstrates a complete understanding of department equipment and proper usage.+ Exhibits appropriate telephone/fax/beeper protocol, i.e.
answers promptly, identifies name and department and is courteous and helpful, and has knowledge of commonly used extensions.+ Incorporates medical center’s mission of “quality care with compassion and respect” into daily performance of job functions.+ Understands and can verbalize VBP goals/targets.+ Consistently participates in the unit and hospital specific action plans to improve HCAHPS scores.+ Is able to use AIDET in all settings.+ Understands is individually accountable for achieving Core Measures, HCAHPS and other VBP goals.+ Consistently supports compliance and the Code of Conduct (Hollywood Presbyterian Medical Center’s code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and license requirements (if applicable), and Hollywood Presbyterian Medical Center’s policies and procedures.Minimum Education:+ High school diploma or equivalent.Preferred Education:+ Associates DegreeMinimum Work Experience and Qualifications:Basic Qualifications:+ One year of customer service experience required+ Knowledge of medical terminology.+ 30 wpm typing.+ Ability to communicate effectively verbally and in writing.Preferred Work Experience and Qualifications:+ Experience in a hospital or healthcare setting preferred.+ Prior admitting experience preferred.+ Bilingual preferred and demonstrate excellent public relation and communication skills.Required Licensure, Certification, Registration or Designation:+ N/ADisclaimer, Compliance and Service Language:DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job.
This is not intended to be an exhaustive list of all the responsibilities, duties and skills required.
The incumbent may be expected to perform other duties as assigned.COMPLIANCE & INTEGRITY: Consistently supports compliance and the Hollywood Presbyterian Medical Center’s Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Hollywood Presbyterian Medical Center’s policies and procedures.Models and reinforces ethical behavior in self and others in accordance to the Code of Conduct; adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty; shows consistency in words and actions; follows through on commitments.
All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Hollywood Presbyterian Medical Center, as well as specific departmental/organizational initiatives.
Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our patients, and to purchasers, contracted providers and vendors.WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; utilizing all designated protective personal equipment (PPE) and/or safety equipment assigned for task; and reporting all injuries and hazards to their supervisor immediately.
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.Hollywood Presbyterian Medical Center is an equal opportunity employer committed to a diverse and inclusive workforce.
Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.External hires must pass a background check/drug screen.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the Los Angeles Fair Chance Ordinances.Requisition ID: 2021-3052Shift: VariableExternal Company URL: www.hollywoodpresbyterian.comStreet: 1300 N Vermont Ave