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Account Executive – West Coast Region

Material Handling Systems

This is a Full-time position in Los Angeles, CA posted July 15, 2021.

This position is remote, but focusing on the West Coast Region About MHS Founded in 1999, MHS is a full-service provider of innovative material handling systems that solve the challenges of distribution and fulfillment operations.

We build, engineer and maintain systems for some of the biggest companies in the world, including UPS, FedEx, Walmart, Amazon and others.

MHS is already one of the 10 largest material handling system suppliers worldwide, and we only expect to continue growing.

We’re looking for top talent to be part of the journey.

About LPS Projects Group The Lifecycle Performance Services division was started in 2018 to serve our customer’s needs throughout their facility’s lifecycle.

We provide warranty, maintenance, system assessment, tech support, spare parts, and retrofit services to a wide range of companies in the logistics and warehouse distribution/fulfillment industries.

The LPS Projects Group focuses on system optimization, additions, retrofits, and upgrades to our customer’s conveyor systems.

We specialize in a wide range of equipment types such as automated sorters, singulators, gappers, extendable conveyors, and transport conveyors.

Our projects range in size from small equipment swap outs to complete subsystem installs.

About The Role The Account Executive is a high visibility position setting the standard that every interaction is unique and the well-being of the customer is paramount.

This business leadership role will create and foster high-level relationships within our customer base which focus on understanding the customer’s perspective and values.

As an Account Executive, you will have the responsibility to deliver on the strategy that encompasses the needs of our customers and ultimately propelling MHS forward.

The role entails driving sales to existing and new accounts, through detailed account planning and a deep understanding of Lifecycle Management, for our portfolio of aftermarket products and services.

The Account Executive will consult with our customers to offer a complete line of software services, technical assessments, maintenance and repairs options, replacement components, modifications and upgrades, technical support and educational training.

By building solid relationships with customer sites within the territory, your expertise will position you to develop solutions, negotiate and close sales, and maintain an exceptional customer experience.

Overall, this position ensures customers are able to keep their system operating at optimal performance and at the lowest total cost of ownership.

Responsibilities:
Create and execute strategic business plans to exceed annual sales and gross margin goals.

Develop and boost business within existing services agreements.

Develop and create opportunities through new accounts.

Ensure client service and support is above expectations Establish and maintain key/critical customer relationships through a proactive consulting approach.

Maintain a high degree of visibility throughout the customer base through site visits and customer meetings.

Ensure issues are addressed and the right solution is deployed to address root cause.

Serve as primary customer contact and enhance customer knowledge of MHS products and services.

Proactively identify opportunities and evolve client relationships through the sales cycle.

Organize and coordinate the involvement of other MHS resources, including project, service, and management assets, in order to meet performance objectives and customers’ expectations.

Formulate and deliver demand input and forecast information for business planning.

Attend trade shows and industry events.

Maintain accurate account and opportunity information and status using MHS’ CRM tool.

Partner with aftermarket team to develop new solutions for our customers.

Lead handoff meetings to engage operations teams for project, software and service implementation.

Remain engaged and informed on status of ongoing work and assist with client interface as required.

Qualifications:
Bachelor’s Degree (engineering or business a plus) MBA is a plus Minimum 1 year experience in a Technical Sales role 3-5 years experience in aftermarket / post-implementation support services preferably in the automated material handling industry or other industrial businesses Ability to travel when required
Successful candidate will be highly proficient in:
Selling software and services in an industrial environment Taking initiative and working with limited direction Understanding the competitive landscape Strategic selling Business plan development and execution Presentation skills Clear and concise verbal and written communication Office technology (Excel, Powerpoint, Salesforce.com) Aftermarket and Post-Implementation Support services
This job description describes the general nature and level of work expected of a person assigned to this position.

All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently.

Employees may be required to perform any other job-related duties as requested by their supervisor.

It is the policy of Material Handling Systems, Inc (MHS) and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law.

In addition, MHS will provide reasonable accommodations for qualified individuals with disabilities.