Help shoppers, retailers, and the planet
Forward-thinking retailers retain revenue, reduce costs, raise shopper lifetime value, and enhance sustainability with Happy Returns returns software and reverse logistics.
We care deeply about taking returns off our customers plates, and we hope you do, too!
What is Happy Returns?
Retailers like Everlane, Rothys, and REVOLVE partner with Happy Returns to make returns beautiful for their business, shoppers, and the planet.
Happy Returns is:
Based in West Los Angeles right near the 405 and 10 freeways.
Backed by top investors like PayPal Ventures, Upfront Ventures, and USVP.
Loved and adored by shoppers for proof, check out our 95 NPS.
The only end-to-end solution for returns.
Come help us shape the future!
Do the best work of your life
Were not solving a small problem, and were not addressing a small market.
Were going after returnsthe part of online shopping that consumers say they hate most.
As a Retailer Onboarding Specialist, you have a substantial impact being responsible for ensuring that our new retailer partners get off on the right foot with Happy Returns and are set up for success leading up to, and after launch.
Role
As a Retailer Onboarding Specialist, you will be responsible for the onboarding of new retailer partners from kickoff to launch.
This involves working with external partners to collect, organize, and implement all necessary information to
successfully onboard and launch them as quickly and effectively as possible.
Retailer Onboarding Specialists provide retailers their first impression of Happy Returns.
It is important for us to set the tone that we are here to support them every step of the way, while acting as the industry experts on returns to instill confidence in them that they made the right decision to move to Happy Returns.
This is a highly visible role to the leadership team, as theyre looking to the onboarding specialists to launch newly signed retailers as quickly as possible in order for billing, and volume to begin coming in.
The Retailer Onboarding Specialist will also:
Act as the Project Manager for each retailer onboarding to ensure that all technical, operational, and financial requirements are in place to deliver a successful launch
Manage communications between internal departments and key retailer stakeholders during the partner onboarding process
Be responsible for all retailer training, and pre-launch preparation to ensure theyre ready to go live as soon as implementation is complete
Own the setup, implementation and testing of every aspect of Shopify retailers, and parts of non-Shopify partners
Work cross-functionally with internal teams at Happy Returns to troubleshoot partner questions and inquiries
We are looking for someone who has:
The ability to create, plan, track and manage tasks effectively
The desire and ability to learn how to problem solve difficult technology focused questions and issues
Impeccable attention to detail
The ability to work well with a wide range of people, both internally and externally
The ability to troubleshoot and problem solve quickly and effectively
Very strong verbal and written communication skills
The ability to operate in a fast-paced environment
Passion for the problem Happy Returns is solving
Diversity
We believe we work more productively, and our jobs are more enjoyable, when our team includes members with a diversity of backgrounds and life experiences.
We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.
Benefits
As part of PayPal, you’ll receive world class benefits, including:
Unlimited PTO
Medical, dental, and vision (80% of premiums for you and your dependents)
Wellness Days
Employee Resource Programs
Employee Stock Purchase Plan
Paid parental leave
401K Matching