Overview: Where: Samsung SES-L Retail StoresWho: Experienced Retail Sales AssociatesJob Title: Sales & Customer Experience Specialists Samsung Electronics America and 2020 Companies have partnered to hire experienced Full-Time Sales Associates within the retail space.
Samsung Stores are an interactive and fun product theater designed to treat shoppers to an immersive experience with Samsung’s products and services.
At a Samsung Experience Store, we want customers to learn by experiencing Samsung products first-hand while receiving world-class service and sales experience.
As a Sales Associate, you are responsible for being the life force of your store.
You are empathetic and composed, setting the pace and energy for all customers.
You have an entrepreneurial spirit and treat each customer like they are your last.
You approach them with a timely authenticity while staying aware of other tasks and customers, building trust from their first step into the store.
Your contagious personality makes you a real team-player.
Some of your day-to-day tasks:Educate customers, making it easy to test drive and learn how to use Samsung Electronics (Samsung) products.Know the right questions to ask customers to give them a complete solution to their needs and concerns.Enhance the customer experience by assisting with their journey throughout the store.Manage the phone systems effectively and efficiently.Maintain merchandise display planogram standards.Retain knowledge of current promotions, trends, merchandise features, store inventory, policies, and procedures.What’s in it for You?Competitive, weekly pay.Hourly pay starting at $18.00 + per hour and based on store location and candidate experience.Earn a bonus, paid quarterly.Eligible for benefits and time off.Exciting and innovative work environment.Achieving team goals.Learning with the best in class products.Work and average of 32+ hours per week.Flexible schedule during retail hours, weekends, plus weekdays.Requirements:Technical Knowledge: Proficient in Android HardwareUse personal wireless device (cell phone) to clock in/out per shift using store Wi-FiWork nights, weekend, and holidaysOne year of retail experienceHigh School Diploma or GEDVideo interview within 24 hours of screeningBackground checkNot Required, but Preferable:Retail and mall experience a plus.Bilingual (Chinese/Korean/Spanish) speaking a plusJob Contact: sredmond@2020companies.com Duties and Responsibilities:Job Description:Sell products and services in a retail store, kiosk, and/or event environmentsMaintain professional interaction with both customers and fellow employeesMeet or exceed personal sales goals on a monthly basisCourteously welcome customers and offer assistanceDirect customers by escorting them to displays; assess needs and suggests products to fit those needsAdvise customers by providing information on products and servicesHelp customers make selections by building customer confidenceAccurately document and report salesContribute to team effort by accomplishing related results as neededResponsible for accurately tracking and communicating all activity to Retail OperationsEnsure work station/kiosk is clean, well-organized, functional and presentable at all timesResponsible for submitting all paperwork completely and accuratelyPerformance Measurements:Regular and prompt attendanceMeet established monthly/weekly sales quota/goalsCustomer/client satisfaction based on rejection percentage and substantiated complaintsQualifications:High school diploma or equivalent requiredSix (6) months prior sales, retail, telecom or marketing experienceDemonstrated knowledge of products and servicesExcellent communications, presentation, interpersonal and problem-solving skillsImpeccable integrity and commitment to customer satisfactionAbility to multi-task in a fast-paced, team environmentMust be available to work evenings, weekends and holidays as neededAbility to maintain customer confidentiality