Company DescriptionEataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:EAT authentic Italian food at our restaurants, cafs and to-go countersSHOP a selection of high-quality Italian, local and homemade productsLEARN through our classes and our team’s product knowledgeJob DescriptionA Restaurant Service Lead supports the Restaurant Assistant General Manager (AGM) with the day-to-day operations at Eataly’s full-service restaurants. Reports to the Restaurant AGM and serves as a liaison with restaurant support staff.Provides a steady leadership presence on the floor daily, monitoring guest, food and team member serviceEnsures exceptional service standards are consistently met and that activities are carried out effectivelyInspects dining room and storage areas to ensure compliance with health and safety regulationsPurchases supplies, beverages and equipment as per the direction of the Restaurant AGMAssists with administrative and operational duties as neededDocuments, investigates, escalates and resolves all employee and guest incidentsPerforms other duties as required or assignedQualifications2+ years of supervisory experience in food serviceUnderstanding of steps of serviceExcellent communication and problem-solving skillsBachelor’s Degree or associate degree in Restaurant Management or Hospitality preferredKnowledge of Italian cuisine and beverage preferredJob RequirementsAvailability to work onsite with a flexible schedule often including evenings, weekends and holidaysAbility to lift up to 50 poundsAbility to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squattingFood Handler’s License preferredAdditional InformationBenefits and PerksMedical, Dental, Vision InsurancePaid Time OffPaid Parental Leave401K with match or RRSPBonus programFree family meal dailyDiscounts at EatalyClasses on products and Italian cuisineReferral bonus programand more!Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Associated topics: baker, cafe, commercial, corporate kitchen, culinary, executive, executive kitchen, head chef, service manager, sushi chef