Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
Secret
Suitability:
Public Trust/Other Required:
None
Job Family:
SCA
Job Qualifications:
Skills:
Call Center, Microsoft Outlook, Time Management, Workforce Management (WFM)
Certifications:
Experience:
1 + years of related experience
US Citizenship Required:
Yes
Job Description:
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.
We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Workforce Management Schedule Admin joining our team to support Contact Center activities.
At GDIT, people are our differentiator. As a Workforce Management Schedule Admin supporting Contact Centers, you will be trusted to monitor Workforce Management email boxes and attendance lines.
How a WFM Schedule Admin will make an impact:
- Monitoring WFM email boxes and attendance lines
- Adjusting schedules based on operational requests and business needs
- Communicating with the WFM Operations teams to ensure activities are scheduled and communicated
- Working with Real-Time Analyst and Scheduler to accomplish various admin tasks
- Performing additional duties as required
AS A QUALIFIED CANDIDATE YOU HAVE:
- High School diploma or equivalent
- 1 or more years of related contact center experience
- Ability to obtain and maintain a secret level clearance
- Ability and willingness to work onsite a minimum of 2 days per month
- Attention to detail
- Demonstrated written communication skills both verbal and written
EVEN BETTER IF YOU HAVE:
- 6 months or more of experience in workforce management
- Knowledge of WFM tools such as NICE CXOne, IEX, Verint, etc.
- Moderate Excel skills
- Preferred Active Secret Clearance
WHAT GDIT CAN OFFER YOU:
- 401K with company match
- Customizable health benefits packages
- Collaborative teams of highly motivated critical thinkers and innovators
- Internal mobility team dedicated to helping you own your career
- Rewards program for high-performing employees
- Experience working with large scale government customers
GDIT CAREERS
Opportunity Owned
Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.
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The likely hourly rate for this position is between $14.92 – $20.13. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Hybrid
Work Location:
USA LA Home Office (LAHOME)
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.