Veterinary Care Concierge
Do you love pets?
Are you enthusiastic about delivering an amazing pet care experience?
We are searching for a friendly, outgoing, and caring professional who is ready to help transform how we care for patients and clients.
We want to meet motivated professionals who pride themselves on providing quality and heartfelt care.
At VCA Animal Hospitals, we strive to deliver a seamless digital and in-hospital experience by leveraging our client-facing mobile app, digital communication tools and proprietary practice management software to raise the bar for pet care.
The Care Concierge will use these tools and their interpersonal skills to provide an unmatched experience for our clients from pre-visit prep to hospital visits to post visit follow up.
This role will also assist veterinarians by capturing medical notes during the patient examination and create treatment plans to review with clients.
This is an important role in our hospital that requires excellent client service skills, strong multitasking skills, superior listening skills, capability to learn medical terminology, and the ability to quickly capture accurate medical records in a fast-paced healthcare environment.
What Youll Do
Reach out to clients prior to their visit to set expectations and collect required information
Greet clients at their appointment time and bring them into the exam room
Assist veterinarians by entering electronic medical records in real-time during the patient exam
Create, present, and explain treatment plans per the veterinarians recommendations
Coordinate treatments with the veterinary technician team
Book follow up appointments and activate prescription delivery for clients
Review discharge instructions including medications with clients
Checkout and collect payment in the exam room
Follow up with clients to check on patients and communicate any test results
Qualifications
Friendly, outgoing, and persuasive personality
Minimum 2 years experience in hospitality, healthcare, or related industry
Amazing client service skills
Excellent written and verbal communication skills
Capable of listening to client concerns with desire to help solve their issues
Action oriented, independent, self-starter, but also a strong team player
Comfortable working in a fast-paced healthcare environment
Strong computer and technology skills
Exceptional listening and transcription skills
Capable of learning medical terminology
Ability to type 60wpm
Comfortable around animals
Willingness to assist with animal restraint, if needed
As a member of the VCA family, eligible full-time employees will be rewarded with a competitive compensation and a comprehensive benefits package, including:
Health & Wellness
Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)
401k retirement savings plan with company match
Health/dental/vision insurance, infertility benefits, gender affirmation services
Paid parental, vacation and sick leave
Professional Development
Continuing Education Allowance for Technicians
WOOF University offering abundant CE for Staff
VCA New Hire Training Program specific to Technicians and Assistants
Technician and Assistant Development Program
Additional Benefits
Up to 100% Pet Care Discount for your own pets
100% paid life insurance
100% paid short-term disability insurance