Military Veterans are Encouraged to Apply.
Job Details: DEPOSIT ACCOUNT OFFICER SENIOR
WHAT IS THE OPPORTUNITY?
Responsible for interfacing with clients on a day-to-day basis to handle operational or service-related issues/inquiries for Escrow, Title, Homeowner Associations, Property Management companies, 1031 Exchange Accommodators and Contractor Retention Escrows. This colleague actively engages in meaningful conversations with clients to ensure that solutions are recommended/provided that meet the ongoing operational needs of the clients. This colleague works directly with clients in handling all areas of operations (e.g. loan payments, wires, new accounts, checking account activity, treasury management products etc.). This colleague provides accurate, timely and extensive information to all client inquiries and requests to ensure retention of existing clients. This person is instrumental in working as liaison with other internal departments to provide operational excellence.
Real Estate Banking Division
Make your mark as a member of City National’s Real Estate Banking group. Be part of the team that provides a comprehensive array of banking products and services to experienced real estate developers and investors including, but not limited to, acquisition, construction, bridge and permanent financing of commercial real estate. Product types include: Multifamily, Industrial, Office, Retail, Self-Storage, Senior Housing, and For-Sale Housing.
WHAT WILL YOU DO?
- Primary contact with clients for day-to-day operational needs. Responsible for the operational integrity of the assigned area of responsibility.
- Resolves problems and answers questions related to customer accounts. Works directly with clients in handling all areas of operations (e.g., new account request, account research, wires, CDs, treasury management products, account analysis reviews, etc.) to free Relationship Managers from performing these duties. Provide accurate, timely and extensive information to all customer inquiries and requests to ensure retention of existing clients.
- Review and approve Daily Risk reports, e.g. large deposits to determine if immediate credit is warranted based on knowledge of clientele, average account balance, account history and other risk-related factors within assigned approval limits. Review and approve account transfers, overdrafts, outgoing wires, and waivers of fees within specified authority limit. Escalates exceptions on overdraft, immediate credit and uncollected funds in use, “UCF” to the appropriate level within the timeline as designated by policy.
- Maintains a general understanding of the 1031 Exchange program and a thorough understanding of Deposit Control Accounts. Activities can include: collecting the items necessary to prepare the exchange documents (from client, attorney, closing agent or escrow company), opening 1031 Exchange Account, updating transaction tracking spreadsheet(s), preparing and sending deadline package as outlined, funds disbursements/funds authorization, and 1031 Exchange closing package.
- Complies fully with all bank risk management, operational and credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, City National Code of conduct, etc.)
- Participates in client calls with Relationship Manager and assists in bringing/onboarding new clients. Maintain updated relationship management plans for existing clients to ensure retention and optimization of existing client relationships. Provides technical expertise to assist in problem solving and identifies and recommends methods to improve productivity and effectiveness to Management.
WHAT DO YOU NEED TO SUCCEED
Must-Have*
- Minimum 4 years banking operations experience
- Minimum 4 years client services experience
- Minimum 2 years Microsoft Office experience
Skills and Knowledge
- Preferred Qualifications:
- Prefer 3 years with direct day-to-day depository commercial relationship banking experience.
- Prefer 3 years with direct responsibility for reviewing and approving deposits for immediate credit or placing a hold on the funds as well as reviewing and approving account overdrafts.
- Prefer 2 years servicing top-tier clients, both by phone and in-person at their location in order to determine optimal banking solutions for the client.
- Ability to work well with Relationship Managers and business line partners.
- Thorough knowledge of all bank products and services.
- Ability to handle the largest, most complex and sensitive account relationships.
- Strong operational knowledge.
- Good leadership skills with emphasis on planning, organizing and scheduling.
- Ability to communicate clearly and professionally with all levels of an organization.
- Excllent written and verbal communications skills.
- Effective interpersonal skills.
- Proficiency in multi-tasking and prioritizing projects.
- Strong interpersonal, verbal and written communication skills required to effectively interact with clients and all levels of bank colleagues.
- Good analytical skills
- Excellent Microsoft Office suite skills (e.g., Word, Excel, Outlook).
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
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