Job Details: VENDOR MGMT SENIOR ANALYST
WHAT IS THE OPPORTUNITY?
The Vendor Program Manager will be responsible for managing vendor relationships across the vendor life cycle phases.
This role will be responsible for Vendor performance improvement methodologies that support world class Service Delivery Organization.
The Vendor Program Manager will provide governance and oversight for the enterprise-wide third party management program.
This role will ensure all third parties are on-boarded, contracted, managed and terminated according to the third party risk management policy.
This role will also maintain procedural documents and provide reporting for the team.
Finance Division
This is a great opportunity to grow your career with a stable and expanding organization as a member of City National’s Finance team.
This group records, analyzes, reports and optimizes to maintain the bank’s financial health, while following principles and legislation to ensure we’re doing what’s right.
WHAT WILL YOU DO?
Facilitate third party risk assessments for initial due diligence and ongoing oversight of third party vendor services.
This includes collection of documents and analysis, third party risk assessment questionnaire requirements, reviewing audited reports of controls (i.e.
SSAE18, SOC Type II, PCI AoC/RoC) and other information to support full evaluation of any potential outsourcing risks.
Partner and coordinate closely with internal stakeholder areas (i.e.
Information Security, Enterprise Risk Management, Business Continuity Program Office, Credit Administration, and Compliance) to facilitate and evaluate 3rd party service providers.
Manage vendors within the vendor portfolio; ensure proper governance of vendors
Support the implementation of monitoring and tracking vendor service level agreements, contracts, and performance for vendors
Establish good partnership with vendor risk owners and coordinate closely with the vendor risk assessment team to ensure proper engagement and governance is being followed during the onboarding, due diligence phase of vendor management, as well as all phases of the vendor life cycle
Work closely with vendor risk owners to ensure required artifacts for vendors, such as vendor onboarding process, ongoing monitoring artifacts, vendor business reviews, vendor scorecards, etc.
are completed
Play a key role in VMO brainstorming sessions cross-functionally to provide better efficiency through automation of existing and manual processes.
Maintain proper information/documentation and records related to the Bank’s vendors for both internal and external audits using OCC and FFIEC guidelines as a reference.
Assist with the development and communication of vendor management standards, processes, and procedures in alignment with VMO policy and goals.
Lead the development and communication of standards, processes, and procedures; Maintain and update policies, procedures and best practices for vendor management of vendor performance and associated risk
Lead collaborative efforts with cross functional subject matter experts (businesses/stakeholders) such as Legal, Compliance, Risk Management, Info Sec, Procurement/Sourcing, BCP/DR, RBC to support vendor Management office and third party support services ensuring compliance with bank policy and regulatory compliance
Facilitate service delivery meetings to ensure delivery against objectives are being met.
Develop regular reports on contract milestones, execution and risk, and inform internal business partners, vendors and management of activities and progress through regular written and verbal communication.
Support, track and report on vendor management milestones, activities, and all incoming requests for vendor related assistance
Support monthly and quarterly vendor status reporting, key supplier metrics, key risk indicators, performance metrics and periodic updates to key business stakeholders
Help lead in the development efforts to automate and prepare management analytics reporting including monthly, quarterly updates enterprise wide.
Additionally help provide reporting for the Bank’s Vendor Relationship Owners and delegates and vendor management related working groups, forums and committees.
Support resolution of vendor activities, inquiries, issues, incidents, service requests, and escalations, etc…
Maintain vendor and contract data in systems
Champion the enterprise Vendor Management and risk awareness purpose throughout the organization; train and advise colleagues on the vendor management processes in support of the CNB’s Third Party Risk Management Policies and Procedures
Experience working with large sets of data to analyze and develop reports; experience with data visualization and reporting tools such as Tableau and Alteryx
Provide guidance to colleagues on the vendor management processes
Support various adhoc projects supporting program enhancements, process improvements, and other functions
Build, support, and implement the development of vendor SLAs, as required; Document and track SLAs and SLOs for third party services; Assess contractual SLAs and determine adequacy; develop SLAs, as required
Prepare Monthly Enterprise Vendor Management Service reporting (leveraging ServiceNow)
– focusing on service levels, risks, issues, proactively identified opportunities and ideas for improvements
Conduct targeted quality assurance reviews to ensure vendor and vendor relationship owner/s compliance with Bank policies, requirements and contractual provisions.
Escalate vendor issues and support the resolution of issues
Monitor vendor risk indicators including risks and incidents for escalation to management Second line Risk Management team and reporting
WHAT DO YOU NEED TO SUCCEED
Must-Have*
Bachelor’s Degree or equivalent combination of training and experience
Minimum of 6 years of vendor management, managing vendor contracts and service levels and monitoring vendor performance
Minimum of 6 years working knowledge of third party and information risk management processes and methodologies
Required 4 years experience working in IT Vendor Management or working in IT
Skills and Knowledge
Advanced senior professional with wide ranging experience uses professional concepts and to resolve complex issues in creative and effective ways
Requires specialized depth and or breadth of expertise
Working knowledge and understanding of Risk Management, Governance and Vendor Management processes, techniques and systems
Working knowledge and understanding of current business acumen
Excellent customer services skills, and Strong knowledge and understanding of customer service and intrapersonal best practices
Proactive, takes action and anticipates opportunities.
Strong leadership skills
Ability to forecast, Apply both strategic and critical thinking to help pro-actively solution and plan for the long run.
Knowledge of third party and information risk management processes and methodologies
Ability to work well in a time-sensitive environment and handle a variety of matters or projects simultaneously
Ability to analyze diverse business functions and processes to identify key risks
Knowledge of and experience in designing and operating governance, frameworks and processes to comply with vendor management policies
Knowledge in MS Office applications such as Word, Excel, Outlook, PowerPoint, MS Visio preferred
Strong organizational and analytical skills
Excellent oral and written communication skills; ability to communicate with all levels of management; experience performing both detailed and management-level documentation, including the ability to explain solutions in business terms,establish rapport and persuade others
Excellent time management skills and be accustomed to working with deadlines
Strong analytical skills, working with data and drawing conclusions; ability to aggregate information into meaningful solutions/summaries
Ability to effectively respond to shifting priorities and assignments
Preferred experience using service managements tools/systems to track and measure SLAs, preferably Service Now
Experience working with technical teams and having familiarity of technical environments.
Understanding what each area of IT is responsible for is key.
Good understanding of technical licensing for both Hardware and software and the different options for consolidation or co-termination.
Familiarity of technical vendors that provide Infrastructure and cloud services like Hewlett Packard, Microsoft Azure and Amazon Web Services.
Familiarity of technical Data Center and Co-Location providers and the services that they offer.
Good understanding of Business Continuity and Disaster Recovery.
Familiarity of IT Information Security and how Vendor Management plays a role in Data Breaches
Required basic knowledge of MS Word and Excel
Preferred Industry recognized third party risk management or vendor management certification
Preferred Intermediate knowledge of Microsoft Office tools; specifically, Excel, PowerPoint and SharePoint
Preferred Six Sigma certification
Recommended two (4) years of focused experience in Vendor Governance, Risk Management, IT, Finance, QA, Audit, and/or equivalent business experience
Excellent analytical, problem solving, and organizational skills required