We have a fantastic opportunity with an amazing global company! We are hiring for Unemployment Claims Reviewers to work remotely on a 12 month (could be extended past 12 months) assignment. You must have your own computer (requirements are listed below) and high speed internet connection. These are all REMOTE positions, and are all MONDAY – FRIDAY 8AM – 5PM PACIFIC TIME. You MUST live in the state of California. Positions start in January and February 2022!
Job Summary
The Work Item Agent is responsible for reviewing unemployment insurance claims with outstanding issues to determine next steps required to resolve those issues. Agents will be assigned specific types of issues that typically have a prescribed resolution. Using critical thinking skills, the Agent will analyze the claim and take the appropriate steps to resolve. Once complete, they will forward the claim to a State UI worker who will review and make any final determinations.
Job Duties:
Retroactive Certifications Agents will perform job duties such as:
- Review and analyze claim information to identify issues
- Assessing the information against requirements based on UI Code, Policies, and Procedures
- Notating all actions taken on a claim clearly and thoroughly
- Resolve issues or request additional information as applicable
- All other duties as assigned by management to support claim processing
Experience & Qualifications:
- 1 years’ experience in claim or case management or medical billing
- Proficient technical writing skills to support detailed case notes
- Computer proficiency required to navigate multiple project systems
- Critical thinking & time management skills
Technical Requirements
• Hard wired (no WiFi) internet connection with a minimum download speed of 20 Mbps and upload speed of 5 Mbps
• PC Processor (CPU)- minimum of an Intel i3 or equivalent, 4 GB of RAM and 30 GB of free storage space
• Headset & smartphone that can download an authenticator app
Please submit your updated resume for immediate consideration. Please note that resumes that only well written and formatted resumes will be considered. Please, no phone calls. To be considered, you must apply directly to the job posting.