Description SHIFT: Day JobSCHEDULE: Full-time Be part of an extraordinary team We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact? Responsible for facilitating a variety of performance-based learning events that may include, but are not limited to general associate, management, clinical, technical and operations training specific to the crisis line product. Training focuses on our internal systems, clinical processes and assessment, as well as deescalating crisis callers. Primary duties may include, but are not limited to: + Facilitates learning events that are performance-based in nature. + Delivers synchronous and asynchronous learning events using varied media in virtual and global environments. + Employs rapid course development methodologies to quickly meet client needs. + Exercises classroom management including learner performance and escalates issues to Learning & Development and client leadership when necessary. + Measures, tracks, and evaluates learner and client satisfaction. + Thinks and acts globally and is aware of learning and cultural differences both domestically and globally that drive learner effectiveness. + Keeps technical skills updated and is an SME on our internal CareConnect system. + Collaborates closely with management, quality, and other training teams. **This position is 100% remote** **Candidate selected can reside anywhere in the U.S.** **Work Hours: Monday-Friday 8 am 5 pm w/flexibily to work on the weekend and an occaisional evening shift** Qualifications Minimum Qualifications + Requires BA/BS in related field and a minimum of 3 years training experience; or any combination of education and experience, which would provide an equivalent background. + Four years of clinical or sales experience and certification/license in the appropriate field required. Preferences: + Masters degree in a mental health field STRONGLY PREFERRED. + Licensed with a mental health license such as LPC, LCMHC, LMFT, LCSW etc. + Experience in training, education, or supervising others. + Has experience working in a crisis line or with individuals in crisis. The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide and Anthem approves a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 Worlds Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact …@icareerhelp.com for assistance. REQNUMBER: PS74509-California
Associated topics: abuse, addiction, adult, case, cell, disabilities, insights, mental, msw, sickle