US-CA-Los Angeles
US-TX-Fort Worth
Req No. 2021-8152
Category Internship
Type Intern
Company Pandemic Response
Ensuring the health and safety of everyone that works at CO-OP is of primary importance to us. The majority of our organization continues to be in a work-from-home status. This allows for better social distancing practices for those of our employees that do remain in our office locations. We continue to work diligently to maintain everyone’s health and safety by keeping the facilities clean, having everyone screened for temperatures upon entry and providing information about symptoms and what to do if employees feel sick. Our COVID response team has been working tirelessly since March and continues to provide transparent communication around COVID cases and re-entry plans.
The Opportunity
We are seeking a talented Training Intern to be responsible for assisting with course maintenance and training preparations. Additionally, this individual will facilitate instructor led training sessions for CO-OP staff. This individual will receive real-life application of and guidance into the Analysis, Develop and Evaluate phases of the ADDIE training model.
- Our Spring Internship Program takes place January 10-May 6, 2022.
What You Can Look Forward to
- Supporting training delivery by planning, organizing and monitoring training sessions.
- Facilitate instructor led training sessions.
- Assist in designing effective training sessions, including applying fundamental adult learning principles to assist and support the ADDIE training model.
- Maintaining training documentation: updating content, uploading documentation, creating registrations.
- Work with Subject Matter Experts to confirm the accuracy of training materials.
- Assist in report generation and dashboard reporting.
- Administer post training evaluations.
- Assist in the preparation of learning assessments.
- Researching and reporting on training inquiries/tickets.
- Understand products and services offered by CO-OP and applying that knowledge to training.
- Assist in the development of Best Practices (processes and procedures) for the department including research, information gathering and documentation to support department initiatives.
- Create and maintain ET&S content for Intranet/SharePoint site.
- Ensure excellent customer service is delivered and maintained at all times.
- Regular and reliable attendance.
- Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
- Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.
What You’ll Need to Succeed
- Enrolled in a college or university pursuing a degree in one of the following fields: Adult Learning, Education, or equivalent.
- Proficiency with technology and the ability to learn and use new systems quickly.
- General knowledge of adult learning principles and the ADDIE training model.
- Interpersonal and human relationships.
- Solid organizational skills including time management.
- Presentation skills including verbal and written communications.
- Analytical, technical and problem solving skills.
- Detail oriented.
- Ability to manage multiple projects, adhering to deadlines.
- Creative approach to communications, problem solving and brainstorming.
- Database management is a plus.
Why Join CO-OP?
CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce where every employee can live up to their pull potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP’s commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.
With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.
CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.
The Perks
- Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
- Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.
- Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
- 401K with generous company match.
- Tuition reimbursement.
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