Tier 1 Operations AnalystSan Antonio, TX [Laureate]Role DescriptionUS Citizens only/No Dual.
The Tier 1 Operations Analyst will be responsible for monitoring activities ensuring system availability for a multi-functional platform hosted in AWS GovCloud.
Monitoring activities include utilizing operational toolsets (Splunk, AppDynamics) to understand infrastructure behavior and proactively identify issues.
The Analyst will also be responsible for responding to system alerts and perform basic troubleshooting and triage activities to restore system availability.
Additional job functions may include: Manage Production incidents and coordinate with other team as needed to resolve themInitiate problem tickets for incidents requiring a code changeReport daily status to executive leadershipDefine operational requirements for new functionalityAssist with the creation of operational functional designs for system enhancements or operational toolsServe as a liaison between Tier 1 Operations and other teams to coordinate activities that require cross-team supportDesired Experience & SkillsBachelor’s degree in computer science or related field or minimum of 2 years in application and/or cloud infrastructure operationsLinux or Infrastructure AdministrationScripting Languages (examples: Bash, Python, PHP, Perl, Ansible, etc)Programming Languages (Java, C, C++, C#, Ruby, etc)TroubleshootingNice-to-Have SkillsAWS or similar Cloud PlatformSIEM or log aggregation tools (Splunk, ArcSight, or similar)Application monitoring tools (AppDynamics, Nagios, or similar)NetworkingU.S.
Citizenship Required: YesPhysicalDemandsLight office dutieswhich may include sitting for prolonged periods of time, viewing digitalscreens for prolonged periods of time, lifting up to 10 pounds, use of a deskor mobile phone, typing on a keyboard, writing with a pen, pencil, or stylus, etc.
EEO RequirementsIt is the policyof ASM that an individual’s race, color, religion, sex, disability, age, sexualorientation or national origin are not and will not be considered in anypersonnel or management decisions.We affirm our commitment to thesefundamental policies.All recruiting, hiring, training, andpromoting for all job classifications is done without regard to race, color,religion, sex, disability, or age.All decisions on employment aremade to abide by the principle of equalemployment.PhysicalRequirementsThe physical requirements described in”Knowledge, Skills and Abilities” above are representative of those which mustbe met by an employee to successfully perform the primary functions of thisjob.(For example, “light office duties’ or “lifting up to 50 pounds”or “some travel” required.)Reasonable accommodations may be made toenable individuals with qualifying disabilities, who are otherwise qualified,to perform the primary functions.DisclaimerThe preceding jobdescription has been designed to indicate the general nature and level of workperformed by employees within this classification.It is not designedto contain or be interpreted as a comprehensive inventory of all duties,responsibilities and qualifications required of employees assigned to thisjob.