CIT is a leading national bank focused on empowering businesses and personal savers with the financial agility to navigate their goals. CIT Group Inc. (NYSE: CIT) is a financial holding company with over a century of experience and operates a principal bank subsidiary, CIT Bank, N.A. (Member FDIC, Equal Housing Lender). The company’s commercial banking segment includes commercial financing, community association banking, middle market banking, equipment and vendor financing, factoring, railcar financing, treasury and payments services, and capital markets and asset management. CIT’s consumer banking segment includes a national direct bank and regional branch network. Discover more at cit.com/about.
The primary functions of the Teller Lead will be to respond to client inquiries, identify opportunities to recommend OneWest Bank products and services, and process bank transactions while adhering to OneWest Bank’s “One Customer at a Time” service standards.
Key Responsibilities:
- Responds to client inquiries on the telephone or in person, and either solves customer problems on their own or escalates problems to his/her supervisor for resolution while adhering to client privacy and confidentiality guidelines
- Serves as a party in dual control activities such as servicing ATMs, nightly drop, cash count, and monthly audits
- Identifies opportunities to recommend OneWest Bank products and services based on client needs and refers client to platform personnel for needs assessment if applicable
- Processes all transactions within assigned limits, maintains cash drawer, and properly balances cash drawer at the end of each work day
- Processes rejects, loan payments, reviews branch reports, and completes audits as assigned by Operations Manager
- Assists with the daily branch settlement and reconcilement process, including oversight for night deposit and ATM balancing
- Works with the Teller team to enhance customer service expectations and provides responsive, quality client service at all times
- Takes ownership of the Teller line workflow
- May be assigned the responsibility of vault teller completing all duties related to this task
- Adheres to all bank policies and security procedures
- Provides an outstanding customer service experience by leveraging OneWest Bank’s EmpowerU performance culture in each interaction
Qualifications:
- High School Diploma or equivalent required
- 2+ years of customer service and cash handling experience
- Banking experience preferred, including processing account transactions, new accounts, and experience with complying to all governing regulations, especially the Bank Secrecy Act requirement
CIT is committed to Equal Employment Opportunity. It is CIT’s policy to provide equal employment opportunities to all qualified applicants without regard to their race or perceived race (including traits historically associated with race, such as hair texture and protective hairstyles), color, national origin, nationality, ancestry, citizenship, immigration status, age, sex (including pregnancy, lactation, childbirth or related medical conditions), actual or perceived gender, gender identity, gender expression or transgender (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, creed, marital status, family status, domestic partnership or civil union status, affectional or sexual orientation, atypical hereditary cellular or blood trait, genetic information or predisposition or carrier status (including testing and characteristics), status as a victim of domestic violence, actual or perceived status as a caregiver, military status and service, protected veteran status, mental or physical disability, perceived disability, record of disability, medical condition, AIDS and HIV status, or any other protected characteristic established by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant under the law, please click here: