Role: Technical Analysis Sr.
Associate
Location: Los Angeles , CA
Duration: 1 months
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Please send your resume to resume@witssolutions.com
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– Supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals
– Installs and supports both hardware and software components for user group
– Performs preventive maintenance, test and repair of equipment
– Evaluates system configuration and software to ensure effective use of hardware resources
– Addresses and resolves hardware, software and customer issues
– Engages users to determine their potential future business requirements
– Provides positive customer experience with each customer interaction
– Strong ability to develop business relationships and communicate effectively with the user community
– Strong troubleshooting skills
– A+ and MCP preferred
– Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
– Local travel to client sites
– Applies good understanding of customer service techniques as required to address PCs