Your Responsibilities:
In the role of a Team Lead of At Home Operations you will oversee all day-to-day team operations.
You will serve as the primary “go-to” for the LA House Call team and will be a liaison to the other departments communicating directly with the house call operations leadership, clinic management, the membership team and other departments as necessary to ensure seamless operations and an amazing patient experience.
Specifically, your duties will include:
* Staffing and scheduling for the House Call Operations team utilizing time tracking technology, ,approving timesheets, and assisting with any payroll discrepancies.
* Supervision of the House Call Operations team, including but not limited to the division of tasks and projects, mentoring team members,and more.
* Ensuring operational changes and service updates are communicated to team members.
* Maintain oversight of the house calls email inbox, Spruce and Slack channels and ensure all requests are handled in a timely manner.
* Assist in the oversight of House Calls supplies inventory
* Serve as an initial point of contact for vendors.
* Collaborate with the Director of House Calls to create and improve training materials, SOPs and workflows, as needed or requested.
* Onboard and train new team members.
* Offer support to House Call teams in other markets and collaborate on projects, as requested.
* Offer administrative support to the House Call Coordinators, including working shifts and covering PTO, as needed.
Experience
We believe extraordinary people come from a variety of backgrounds, but ideally we would expect that you have:
* Associates degree or above required , Bachelor’s degree strongly preferred , in Business, Hospitality, Public Health or a similar field
* 3+ years of prior administrative background in healthcare, hospitality, account management or operations required
* Knowledge of Excel and Google Sheets required
* Knowledge of Salesforce and eClinicalWorks strongly preferred
Skills:
To be successful in this role, candidates will demonstrate the following:
* Extraordinary organizational and project management skills.
* Keen eye for detail and initiative to improve operations
* Have outstanding customer service skills and a high level of professionalism
* Be comfortable interfacing with high profile clientele
Comp & Benefits:
Our people are our greatest asset so we designed a comprehensive compensation and benefit package that matches.
Some of our offerings include:
* Competitive salary aligned with your experience
* Excellent benefits, including healthcare, dental, vision
* 401K with matching 3%
* 15 days PTO + 12 federal holidays
* Free Sollis Health membership for you and your family
* Employee stock options
* Yearly bonus
* Annual continuing education allocations
* Dedicated, motivated team and chance to be part of a highly ambitious medical startup
* Modern, elegant and high-end work environment
* Flexible schedule
About Sollis Health
Sollis Health is a members-only medical concierge delivering expert, on-demand treatment in a serene and private environment.
Available 24/7, with zero wait time, our service is designed to handle emergencies, everyday care and everything in between.
Our state-of-the-art centers are equipped with advanced imaging equipment and an in-house lab, enabling us to expedite your diagnosis and care.
The Sollis experience also includes our house call program, patient coordination and advocacy provided by our care navigation team, corporate/event testing, and more.
We service New York, New Jersey, Connecticut, the Hamptons, Los Angeles, South Florida and provide around-the-clock telemedicine all over the world.