Accenture Flex offers you the flexibility of fixed duration project based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE s 100 Best Companies to Work For and DiversityInc s Top 50 Companies for Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today s biggest business challenges. You will receive competitive rewards and access to benefits programs and world class learning resources. Role Responsibilities The Team Lead will manage a multi-lingual group and is responsible for delivering high calibre customer service and metrics to the client’s business customers. The Team Lead will represent the team in communications with the client and provide all levels of support when necessary. They are the main point of contact for the client and act as the point for escalation. They are responsible for all aspects of the process and will liaise closely with global counterparts. There will be a strong element of analytical metrics review & input, new process incubation, induction and process improvement.